News Archive for September 2005

Britain's banking customers concerned over outsourcing

concerned over outsourcing IANS London Sept 29: ... to move call centre and data processing ... customer service centre outside Britain and not ... thousands of call centre jobs to India ... in Indian call and data centres was

Friday September 30 2005, 09:00AM

Outsourcing out of steam?

    Outsourcing out of steam?   ... seen an outsourcing boom, with Tony Blair ... at how outsourcing is set to develop ... The popularity of outsourcing looks set to ... of planned outsourcing projects for the coming ... number of outsourcing projects their companies take ... Simmons, reveals outsourcing forecasts for the next ... witnessed an outsourcing boom. The results suggest ... However, the proportion of outsourced call centres ... to overseas call centres and the uproar ... unions over call centre job losses. However ... to use outsourcing for a much broader ... The growth of outsourcing is slowing partly ... But outsourcing has also had its fair ... reason behind outsourcing decisions. Five years ago ... — but outsourcing has developed so quickly ... behind major outsourcing projects. This was followed ... that the outsourcing market is maturing," says ... technology and outsourcing partner at Simmons & ... When the price of the outsourcing project ... Outsourcing in practice Lawyers have much to ... range of outsourcing projects from the very ... reviewing an outsourcing arrangement. "All our contracts ... Outsourcing destinations? Significant changes in the location ... outsourcing are on the way. While, not ... generation of outsourcing destinations. The star is ... negotiators of outsourcing contracts: "Everyone will say ... somewhere in outsourcing — including one example

Thursday September 29 2005, 09:00AM

South Africa reveals broader service offering for travel industry

travel industry outsourcing Building on its strengths ... African Contact Centre Community, SACCCOM has broadened

Thursday September 29 2005, 09:00AM

The extended enterprise

My Infoconomy Outsourcing Strategy The ... enterprise IT outsourcing has passed ... Today, outsourcing is an accepted ... organisations see outsourcing as a ... Alongside that, outsourcing is increasingly ... of HR, call centre operations ... have taken outsourcing to its ... how transformational outsourcing works. By ... classic fixed-price outsourcing deal, since ... roll in outsourcing, he acknowledges ... of strategic outsourcing? Certainly, there ... management of outsourcing - whether ... just as outsourcing has become ... growth in outsourcing has been ... with coining "outsourcing" to describe ... the 1960s), outsourcing is now ... Association of Outsourcing Professionals (IAOP) ... by true outsourcing agreements where ... to the outsourcing partner. However ... global IT outsourcing market to ... concerned, IT outsourcing has already ... modern IT outsourcing agreements. In ... the UK, outsourcing 'mega-deals' have ... according to outsourcing market analyst ... of IT outsourcing practices and ... expectations that outsourcing customers have ... At first outsourcing was all ... Now though, outsourcing has become ... In IT outsourcing terms, Corbett ... core data centre requirements to ... when IT outsourcing is under ... from regarding outsourcing as an ... their primary outsourcing motivator followed ... reason for outsourcing. This persistent ... of IT outsourcing as primarily ... success of outsourcing agreements. Creating ... that many outsourcing 'recruitment' procedures ... 80% of outsourcing contracts did ... favour of outsourcing as a ... fault of outsourcing per se ... or, indeed, outsourcing services partners

Thursday September 29 2005, 09:00AM

No women at night in Haryana BPOs: The Times of India

to Gurgaon-based call centres asking them not ... Gurgaon call centres may have tough days ... to “harass” call centres, the affected BPOs ... since a call centre is an ... ITES ... The very nature of the outsourcing business ... ’’ Until now, call centres have sought ... ‘‘These call centres were found violating ... about 150 call centres, would hurt Haryana

Wednesday September 28 2005, 09:00AM

EagleACD Enters UK Market with No-Cost Call Center Offering

Greg Galitzine Call Center/CRM ...more ... with No-Cost Call Center Offering On-demand ... fee CMP CALL CENTRE SHOW, BIRMINGHAM ... -- hosted call center services at ... an on-site call center and without ... “As call center infrastructure costs continue ... support for call centers,” said ... our hosted call center services.” ... our hosted call center infrastructure is ... the in-house call center and offer ... than most outsourcing deals. The services ... a premise-based call center, including full ... control of call treatment with monitoring ... most effective call center management and ... a conference call company, EagleACD provides ... Interaction Management, Call Center Recording and ... Technologies, Inbound Call Center, Metro Ethernet ... Contact Center, Call Center Software, Speech ... Source PBX, Call Center Solutions, Broadband ... Center Express, Call Center, IVR, Voice ... Speech Applications, Call Center Software, Communications ... Telephony Conference Call/Audio Web Customer ... Relationship Software Conference Call/Audio Web ... Workforce Optimization Call Center Remote Call ... Agent Performance Call Center Call Center ... Call Center Recording & Quality Solutions ... Center Solutions Call Center Training Contact ... Center Inbound Call Center IP Contact

Wednesday September 28 2005, 09:00AM

Outsourcing: from cost-cutting ploy to strategic imperative

My Infoconomy Outsourcing Strategy The ... enterprise IT outsourcing has passed ... Today, outsourcing is an accepted ... organisations see outsourcing as a ... Alongside that, outsourcing is increasingly ... of HR, call centre operations ... have taken outsourcing to its ... how transformational outsourcing works. By ... classic fixed-price outsourcing deal, since ... roll in outsourcing, he acknowledges ... of strategic outsourcing? Certainly, there ... management of outsourcing - whether ... just as outsourcing has become ... growth in outsourcing has been ... with coining "outsourcing" to describe ... the 1960s), outsourcing is now ... Association of Outsourcing Professionals (IAOP) ... by true outsourcing agreements where ... to the outsourcing partner. However ... global IT outsourcing market to ... concerned, IT outsourcing has already ... modern IT outsourcing agreements. In ... the UK, outsourcing 'mega-deals' have ... according to outsourcing market analyst ... of IT outsourcing practices and ... expectations that outsourcing customers have ... At first outsourcing was all ... Now though, outsourcing has become ... In IT outsourcing terms, Corbett ... core data centre requirements to ... when IT outsourcing is under ... from regarding outsourcing as an ... their primary outsourcing motivator followed ... reason for outsourcing. This persistent ... of IT outsourcing as primarily ... success of outsourcing agreements. Creating ... that many outsourcing 'recruitment' procedures ... 80% of outsourcing contracts did ... favour of outsourcing as a ... fault of outsourcing per se ... or, indeed, outsourcing services partners

Wednesday September 28 2005, 09:00AM

Dubai Outsource Zone planning phase 2 and 3

business process outsourcing, back office operations and ... centre sectors, as well as some US ... the established outsourcing locations in the world ... $200 billion outsourcing industry by the year ... portion of outsourcing business, has many challenges ... in Indian call centres, when personal details ... for the outsourcing industry. Located outside of

Tuesday September 27 2005, 09:00AM

India's back office workers baulk at new union

Services Call Centre/Cust. Service Community & ... workers -- call centre operators, data entry ... India's back-office outsourcing industry -- a sector ... IBM\'s offshore outsourcing centre in the western ... because of outsourcing," Hedge says. Setting up ... Iyengar, a call centre supervisor in Bangalore ... Call centre rookies, in contrast, make about ... the industry's centre -- where young workers ... with the outsourcing business. As for complaints ... a former call centre worker and now

Tuesday September 27 2005, 09:00AM

Gujarat call centre helps Texans deal with Rita

Gujarat call centre helps Texans deal with ... AHMEDABAD (Reuters) - A call centre in ... The call centre run by Effective Teleservices ... The call centre located in Gujarat's capital ... -based firm's two call centres in Texas ... I received a frantic call from Robert ... Business Process Outsourcing centre to help evacuees ... and K, Centre team to visit state

Monday September 26 2005, 09:00AM

IFSC Chairman Calls For Self-Assessment

Financial Services Centre (IFSC) Quill Hermans says ... global offshore call centre business as it ... business process outsourcing is growing. Incorporated in

Monday September 26 2005, 09:00AM

Indian call centre helps Texans deal with Rita

Indian call centre helps Texans deal with ... A call centre in Gujarat has ... The call centre run by Effective Teleservices ... The call centre located in Gandhinagar, started ... firm's two call centres in Texas were ... I received a frantic call from Robert ... India tech centre 21.10.05 Cisco ... Business Process Outsourcing centre to help evacuees

Sunday September 25 2005, 09:00AM

BPO workers refuse to join union

com  »  The Outsourcing Saga  »   Story ... offshore workers, call centre operators, data entry ... India's back-office outsourcing industry a sector that ... IBM's offshore outsourcing center in the western

Sunday September 25 2005, 09:00AM

Emirates Bank set to showcase its service suite at Gitex 2005

products and outsourcing capabilities." E-Commerce and Trade ... trade finance outsourcing solution while Network LLC ... Buzz Contact Centre Solutions, subsidiary of Emirates ... demystify their call centre and transaction processing ... the IT outsourcing capacities of our subsidiaries

Sunday September 25 2005, 09:00AM

Large Emirates Bank presence at Gitex

products and outsourcing capabilities." E-Commerce and trade ... trade finance outsourcing solution. Network LLC, a ... Buzz Contact Centre Solutions, subsidiary of Emirates ... demystify their call centre and transaction processing ... the IT outsourcing capacities of our subsidiaries

Saturday September 24 2005, 09:00AM

Indian offshorers attempt to reassure over fraud

offshoring and call centre association yesterday revealed ... of Indian outsourcing companies told a conference ... stream of call centre and business processing ... Rajeev Sawhney, convenor of India's outsourcing industry ... visited Indian outsourcing companies to satisfy themselves ... The outsourcing chief added: "The unions found

Friday September 23 2005, 09:00AM

SA the'challenger'

office and call centre outsourcing business – ... most appropriate outsourcing destination. Gartner says India

Friday September 23 2005, 09:00AM

Bringing it home

of the outsourcing trend Until recently, the ... array of outsourcing transactions involving endless permutations ... matter (desktop, call centre, applications development, networks ... that the outsourcing process may have begun ... of an outsourcing deal; in other circumstances ... engaging in outsourcing activity are a lack ... insource its call centre which had previously ... Having initially decided that outsourcing call centres ... the original outsourcing deal. Known as a ... every five outsourcing deals will need to ... finding, but outsourcing deals tend to be ... a successful outsourcing contract is flexibility, so ... that the outsourcing relationship may become constraining ... truism of outsourcing that every deal comes ... the original outsourcing contract will be subject

Thursday September 22 2005, 09:00AM

Syndicate Bank's BPO unit to focus on data work

Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Research Real Estate Stocks Forex ... Syndicate Banks proposed business process outsourcing ... be a call centre or take any

Thursday September 22 2005, 09:00AM

'OneWeek in UK Call Centres'Publication - Special Expo Free Trial Offer

in UK Call Centres’ Publication – Special ... the UK call centre industry, today announced ... in UK Call Centres’ publication to coincide ... next week’s Call Centre Expo in Birmingham ... ‘OneWeek in UK Call Centres’ was launched ... to leading call centre industry executives across ... in UK Call Centres’ is open to ... the UK call centre industry. Current readers ... OneWeek include call centre managers, outsourced call ... services providers, call centre technology suppliers, technology ... uk or call 020 7887 1966 and ... the UK call and contact centre market ... – including centre openings, expansions and outsourcing ... Whether you are a call centre manager ... the UK call centre industry. In addition ... the UK call centre industry can receive ... the UK call centre sector, global data

Tuesday September 20 2005, 09:00AM

India's offshore workers, such as call centre operators, balk at joining union

such as call centre operators, balk at ... workers - call centre operators, data entry ... India's back-office outsourcing industry - a sector ... IBM's offshore outsourcing centre in the western ... because of outsourcing," Hedge says. Setting up ... Iyengar, a call centre supervisor in Bangalore ... Call centre rookies, in contrast, make about ... the industry's centre - where young workers ... with the outsourcing business. As for complaints

Tuesday September 20 2005, 09:00AM

Skills gap threatens rising costs

stories News centre News Analysis Comment Features ... business process outsourcing (BPO) industry will force ... on their outsourcing providers. Gartner reported that ... for the call centre industry. According to ... government, the call centre industry will need ... UK's National Outsourcing Association, warned the BPO ... some Indian call centre staff were involved ... develop a call centre in Northern Ireland ... demand for outsourcing services from multiple locations ... more > Centre Manager, £30,363 – ... Computer Science Centre Manager A talented manager

Monday September 19 2005, 09:00AM

SA may gain from US call centre losses

from US call centre losses  THE outsourced ... Pierce-Grove and outsourcing and offshoring analyst Peter

Monday September 19 2005, 09:00AM

Buzz Contact Centre to showcase turnkey BPO solutions at GITEX

Buzz Contact Centre to showcase turnkey BPO ... Buzz Contact Centre Solutions, the leading outsource ... centre solutions provider in the region, will ... Head of Call Centre, said: 'Buzz Contact ... a leading call centre within the UAE ... real hard outsourcing questions at this prestigious ... ' Buzz Contact Centre also announced the ... Buzz Contact Centre. Added Mr. Gulati: 'All ... used contact centre site since its inception ... Buzz Contact Centre Solutions has proved to ... reliable contact centre alternative for not only ... organisations' contact centre and customer service needs ... As the leading call centre Outsource Service

Monday September 19 2005, 09:00AM

SA may gain ground on contact centres

Sasfin Bank - Datamonitor contact centre analyst and author of the report Ri Pierce- Grove and CRM analyst: outsourcing and offshoring Peter Ryan asserted that cost pressures in the US are forcing outsourcers offshore. ... Africa on mid-to-administrative level call centre work from outsourcers in the states, research ...

Monday September 19 2005, 09:00AM

Indian contact center gaining at U.S. cost

Immigration Classifieds Outsourcing Charity Jobs In India ... ''Contact Center Outsourcing in the United States' ... outsourced contact centre agent positions in 2004 ... imperative for outsourcing service providers to choose ...   Publishing outsourcing to India to touch

Monday September 19 2005, 09:00AM

American contact centres losing ground to Indian firms:Study

(UNI) Outsourced call centre agent positions in ... the global outsourcing pie, market analyst Datamonitor ... ''Contact Center Outsourcing in the United States'' ... States contact centre outsourcing industry will be ... that contact centre outsourcers are introducing new ... as contact centre outsourcers are offering services ... business process outsourcing (BPO) areas, and BPO ... acquiring contact centre capability. ''As the market ... imperative for outsourcing service providers to choose ... Delhi, Sep 18 (UNI) Outsourced call

Sunday September 18 2005, 09:00AM

SA gains ground over US

outsourced contact centre sector in the US ... mid-to-administrative level call centre work from outsourcers ... Datamonitor contact centre analyst and author of ... outsourcing and offshoring, Peter Ryan asserted ... Philippines, contact centre sector market leader India ... of local call centre agents are higher

Sunday September 18 2005, 09:00AM

US call centre jobs worst hit by offshore outsourcing

- IT Outsourcing - Offshoring Financial ... Offshoring US call centre jobs worst ... by offshore outsourcing US share to ... of outsourced call centre jobs will ... world's outsourced call centre positions in ... report, Contact Centre Outsourcing in the ... the US call centre jobs lost ... from inbound call centre work. Narrow ... to move call centre work from ... of outsourced call centre positions in ... Datamonitor, said call centre outsourcers are ... business process outsourcing market. He said ... US-based contact centre providers and other ... IT and call centre jobs have ... by offshore outsourcing. That report by ... growth in call centre positions has ... Is UK's outsourcing addiction unhealthy? ... Offshore outsourcing has not hit UK ... 8bn outsourcing bonanza Site Map     Photo ... firms are outsourcing But can India ... for offshore outsourcing But China is ... US call centre jobs worst hit ... offshore outsourcing US share to drop ... - IT Outsourcing - Offshoring Financial

Friday September 16 2005, 09:00AM

Skills Shortage in India's Call Centres Has Negative Impact on Service Delivery

News Skills Shortage in India's Call Centres ... the Indian call centre industry. Cost, quality ... employees in call centres will reach 1 ... business process outsourcing (BPO) resources. The shortage ... caught offshore call centre service providers by ... with a call centre provider. Organisations should ... resulting penalties, call monitoring and customer satisfaction ... closely with call centre service providers to ... Skills Shortage in India\\\'s Call Centers ... of all outsourcing projects will fall short ... Unlike American based call centers, the OFFSHORE ... All of the India OFFSHORE Call Center ... Call center talkers in the USA typically ... offshored its call center operations. In my

Wednesday September 14 2005, 09:00AM

Modern IT training for youth stressed to fight joblessness

concept of call centres for international business ... Training of Call Centre Agent at FTC ... international standard call centre agents, and the ... centre conference.”He said it is one ... 1,000 call centre agents. They would ... that the call centres could be established ... growth or call centre industry in Karachi ... and assisting call centre growth in Pakistan ... It is operating six call centre training ... future of call centre training as 16 ... job by call centres but refused due ... at various call centres. 19 could not ... for Domestic call centre jobs. He also

Tuesday September 13 2005, 09:00AM

Gartner warns against Indian call centre fraud

Services & Outsourcing Print : Discuss : ... at Indian call centres could lead to ... articles UK call centres thrive despite offshoring ... sold in call centre scam Offshore outsourcing ... stories News centre News Analysis Comment Features ... A shortage of skilled labour for Indian call centres ... and qualified call centre workers by 2009 ... shortfall in call centre agents will cause ... outsourcing firms to hire fewer qualified staff ... Security at outsourcing companies is an ongoing concern ... July a call centre worker in India ... arrested three Indian call centre employees for attempting ... of offshore call centres, and the average ... S Data Centre Operations Manager Runcorn |

Tuesday September 13 2005, 09:00AM

Skills shortage in Indian call centres has negative impact - Gartner

ictworld.co.za: Information Communication Technology

Tuesday September 13 2005, 09:00AM

India's call centres experience skills shortage

2005 India's call centres experience skills shortage ... the Indian call centre industry. Cost, quality ... employees in call centres will reach 1 ... business process outsourcing (BPO) resources. The shortage ... caught offshore call centre service providers by ... with a call centre provider. Organisations should ... resulting penalties, call monitoring and customer satisfaction ... closely with call centre service providers to

Tuesday September 13 2005, 09:00AM

Gartner warns of offshore ID theft risk

Services & Outsourcing Print : Discuss : ... at Indian call centres could lead to ... articles UK call centres thrive despite offshoring ... sold in call centre scam Offshore outsourcing ... stories News centre News Analysis Comment Features ... A shortage of skilled labour for Indian call centres ... and qualified call centre workers by 2009 ... shortfall in call centre agents will cause ... outsourcing firms to hire fewer qualified staff ... Security at outsourcing companies is an ongoing concern ... July a call centre worker in India ... arrested three Indian call centre employees for attempting ... of offshore call centres, and the average ... managing outsourcing contracts; and more. Windows

Tuesday September 13 2005, 09:00AM

Shortages could affect Indian offshoring take up

IT Management Outsourcing Saturday 17 September 2005 ... Management Outsourcing Shortages could affect Indian offshoring ... in Indian call centres is negatively affecting ... offshoring of call centres to India. The ... business process outsourcing (BPO) resources. The shortage ... caught offshore call centre service providers by ... employees in call centres will reach 1m ... Indian outsourcing association NASSCOM recently announced a ... Gartner predicts that high Indian call centre ... if India’s call centre companies did not ... India’s call centre industry has been the ... of some call centre staff. The Sun ... details by call centre staff received widespread ... financial penalties, call monitoring and customer satisfaction ... Project Management Outsourcing E-Business Politics & Law

Tuesday September 13 2005, 09:00AM

BT set to cut queues at Prudential

IT Management Outsourcing Saturday 17 September 2005 ... Management Outsourcing BT set to cut queues ... deploying new call management technology in its ... multimillion-pound, five-year outsourcing deal with BT, set ... It reduces call abandonment rates and improves ... a return call, rather than wait on ... an outbound call and connects the customer ... a Forefront call centre system, which links ... have a call abandonment rate of 2% ... at peak call times this figure is ... receive a call back as soon as ... We can call back within minutes," he ... Belfast contact centre, which manages enquiries from ... Through the BT outsourcing contract, Worth said ... routing the call to the relevant area ... Project Management Outsourcing E-Business Politics & Law

Tuesday September 13 2005, 09:00AM

Gartner Says Skills Shortage in India's Call Centers Has Negative Impact on Service Delivery

in India's Call Centers Has Negative Impact ... the Indian call centre industry. Cost, quality ... employees in call centres will reach 1 ... business process outsourcing (BPO) resources. The shortage ... caught offshore call centre service providers by ... with a call centre provider. Organisations should ... resulting penalties, call monitoring and customer satisfaction ... closely with call centre service providers to ... the Offshore Call Centre Boom', please contact ... emphasis on outsourcing and IT management. Founded

Tuesday September 13 2005, 09:00AM

Skills shortage in India's call centres causes negative impact on service delivery

in India's call centres causes negative impact ... the Indian call centre industry. Cost, quality ... employees in call centres will reach 1 ... business process outsourcing (BPO) resources. The shortage ... caught offshore call centre service providers by ... with a call centre provider. Organisations should ... resulting penalties, call monitoring and customer satisfaction ... closely with call centre service providers to ... in India's call centres causes negative impact

Monday September 12 2005, 09:00AM

Icasa mum on industry's cellphone price comments

the local call centre and business outsourcing ... if cellphone call prices should be regulated ... change customers' call making patterns and that ... a wake-up call, says relieved Zimbabwe Zimbabwe's

Monday September 12 2005, 09:00AM

US doors most difficult to open for Indian IT pros

05 Indian call centres come in aid ... 05 Now, call centre for call centres ... watches Indian call centre workers Satyam goes ... with R&D centre Cricket! Ashes 5th Test:

Monday September 12 2005, 09:00AM

India facing offshore call-centre skills crisis

- IT Outsourcing - Offshoring Financial Services ... employees in call centres will reach one ... Large multinational companies are locating call centres ... business process outsourcing (BPO) facilities in India ... on India's call centre service industry." This ... Offshore outsourcing has not hit UK jobs ... 8bn outsourcing bonanza India aims to boost ... Hackers target net call systems The BBC ... - IT Outsourcing - Offshoring Financial Services

Monday September 12 2005, 09:00AM

Rain forces rethink on expansion plans of BPOs in Mumbai

Info-Tech - Outsourcing Industry & Economy - ... BPOs and call centre outfits to plan ... BPO and call centres in the city

Sunday September 11 2005, 09:00AM

Nasscom offers call centre seats for Katrina relief work

Info-Tech - Outsourcing Industry & Economy - ... Nasscom offers call centre seats for Katrina ... THE Indian Business Process Outsourcing (BPO) industry ... 1,000 call centre seats to assist ... to commit call centre seats to handle ... their existing call centres," the Vice-President of ... Nasscom offers call centre seats for Katrina ... Infosys Mangalore centre completes ten years Sasken

Saturday September 10 2005, 09:00AM

Call centre worker held for stealing data

> News Call centre worker held for ... A call centre worker was arrested ... Saffron handles business process outsourcing for a ... are telemarketing, call centre operations, and back

Friday September 09 2005, 09:00AM

Offshore outsourcing has not hit UK jobs, says report

India Offshore outsourcing has not hit UK ... Offshore outsourcing of IT and call centre ... growth in call centre related occupations in ... at new call centres in Northern Ireland ... business process outsourcing (BPO) operations in Northern ... BT's Apollo call centre. Earlier this year

Friday September 09 2005, 09:00AM

UK is net gainer from IT outsourcing and offshoring trends

IT Management Outsourcing Monday 12 September 2005 ... Management Outsourcing UK is net gainer from ... outsourcing and offshoring trends by Tash Shifrin ... The international trend towards outsourcing IT-enabled services ... IT and call centre occupations stood at ... – through outsourcing away from the UK ... Although outsourcing has increased, it has not ... that the outsourcing trade in both directions ... Project Management Outsourcing E-Business Politics & Law

Friday September 09 2005, 09:00AM

Offshoring'has not hit UK jobs'

in British call centres The trend for ... to move call centre jobs to low-cost ... such as call centres has risen three ... have transferred call centre and IT jobs ... Experts have forecast that offshore outsourcing of ... centre work could grow by 25% over ... and Indian call centres in the outsourcing ... One leading Indian call centre operator said ... and Indian call centres in the outsourcing ... faster response call times." E-mail this to ... 4bn Katrina bill Bush call to end ... Call centre to create 600 posts ... 05 |  Business Call centre users 'lose patience' ... 05 |  Business Call centre staff lured to ... 4bn Katrina bill Bush call to end

Thursday September 08 2005, 09:00AM