News Archive for November 2005

Manchester Unity surfs insourcing, VoIP trends

Services Call Centre/Cust. Service Community & ... a 60-seat call centre from a third-party ... integrated the call centre with its existing ... comes to outsourcing ICT services. "I maintain ... integrating a call centre solution with it

Wednesday November 30 2005, 08:00AM

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Medical company reaps benefits of CRM system

stories News centre News Analysis Comment Features ... Specialist outsourcing firm Essex Medical and Forensics ... work in a semi-contact centre environment, ... pay our call handlers, we are now

Wednesday November 30 2005, 08:00AM

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Aon predicts 2006 risk issues

Media Centre Contact Us   INSTITUTIONAL Aon ... staff retention, outsourcing and climate change will ... The call centre exodus to developing countries ... business - outsourcing and off-shoring for cost

Wednesday November 30 2005, 08:00AM

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Working condition of employees in BPO sector

IST Lok Sabha Business Process Outsourcing ... Business Process Outsourcing was conducted by one ... from 6 call centres in NOIDA(UP). That ... responses of call center agents in limited ... of the call centre agents to throw

Monday November 28 2005, 08:00AM

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India set to lure more investors

such as outsourcing, with large numbers of ... such as call centre and legal work

Sunday November 27 2005, 08:00AM

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Call centre culture rides soap bubble

Call centre culture rides soap bubble (11

Sunday November 27 2005, 08:00AM

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Indian food via Indian call centre!

Hindustan Times - This one is a first for call centres - residents of London are placing orders for Indian food with local Indian restaurants via call centres in India. ... outsourcing to India is no longer news, but now even small companies have sought the help of India's large call centre ... to a call centre in India.Cyrus ...

Sunday November 27 2005, 08:00AM

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Laboured worries

business process outsourcing sector come as a

Sunday November 27 2005, 08:00AM

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Londoners'Indian food from Indian restaurant via Indian call centre!

via Indian call centre! By Prasun Sonwalkar ... first for call centres - residents of ... restaurants via call centres in India. Major ... businesses outsourcing to India is no longer ... India's large call centre industry to conduct ... when you call up the Indian takeaway ... order, the call will go to a ... centre in India. Cyrus Todiwala, who owns

Saturday November 26 2005, 08:00AM

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Latest outsourcing mantra: just catch them young

Latest outsourcing mantra: just catch them young ... An industry body, Call Centre Association of ... for the Call Center Focus of Upcoming ... Voice, VoIP Call Center, Speech and Audio ... Call Center Furniture, Wireless Headsets, IP Communications ... Interaction Management, Call Center Recording and Quality ... Technologies, Inbound Call Center, Metro Ethernet, Call ... Contact Center, Call Center Software, Do Not ... Source PBX, Call Center Solutions, Broadband Telephony ... Center Express, Call Center, IVR, Voice Over ... Speech Applications, Call Center Software, Communications, Call ... Voice Conference Call/Audio Web Customer Interaction ... Alternatives VoIP Call Center VoIP Contact Center ... Relationship Software Conference Call/Audio Web CRM ... Workforce Optimization Call Center Remote Call Monitoring ... Performance Call Center Call Center Furniture Call ... Quality Solutions Call Center Software Call Center ... Call Center Training Contact Center Contact Center ... Do Not Call Enterprise VoIP Gateways Headsets ... Center Inbound Call Center IP Contact Center

Saturday November 26 2005, 08:00AM

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Latest BPO mantra: just catch them young

Newsletters Latest outsourcing mantra: just catch them ... An industry body, Call Centre Association of

Saturday November 26 2005, 08:00AM

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Latest outsourcing mantra: Catch'em from schools

Newsletters Latest outsourcing mantra: just catch them ... An industry body, Call Centre Association of

Saturday November 26 2005, 08:00AM

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Latest outsourcing mantra: simply catch them young

Newsletters Latest outsourcing mantra: just catch them ... An industry body, Call Centre Association of

Friday November 25 2005, 08:00AM

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Salmat shares plunge on profit guidance

Call centre provider and catalogue delivery company ... business process outsourcing operations. The business archives

Friday November 25 2005, 08:00AM

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BA's GBP200m cuts could be just the start

and further outsourcing to India, according to ... LogicaCMG, an outsourcing specialist which runs a ... centre in the southern Indian city. But

Friday November 25 2005, 08:00AM

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Union talk irks IT sector, but no real threat

In communist-ruled Kolkata, the nerve centre for ... back-office and call centre workers who make ... The Centre of Indian Trade Unions (CITU) ... mobile phone call price war heats up  ... on voice call rates  ( Reuters) Questions

Thursday November 24 2005, 08:00AM

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Slovak Telecom opens call centre in Presov

Telecom opens call centre in Presov 24 ... first commercial call centre in the city ... The call centre has created 230 jobs ... ST's call centre is designed for providing ... or partial outsourcing. The complete outsourcing option ... that the call centre arranges for comprehensive ... the training of call centre agents; ... reporting and call recording. Customers who choose ... partial outsourcing option select one or a ... A Survey of 200 European Call ... self-service and outsourcing. Vertical guide to call ... in EMEA Call center market by major ... IP Call Centers Update: Mainstream At last ... hitting the call center mainstream; by 2007

Thursday November 24 2005, 08:00AM

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New Appointments For Prison Service In Wales

shared service centre in Newport. Ireen Lock ... enquiries and outsourcing agency where she had ... for 800 call centre staff in Cardiff ... Welsh Contact Centre Forum, an organisation concerned ... a contact centre environment where you are ... shared service centre in the city. The ... until the centre is fully up and ... shared service centre brings together staff performing ... shared service centre outside the South East

Wednesday November 23 2005, 08:00AM

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Study documents exploitation in Indian call centres

in Indian call centres By Jake Skeers ... Indian outsourced call centres has pointed to ... Business Process Outsourcing (BPO) sector. After limited ... of the outsourcing provider Genpact. He told ... Call centre employees are under constant stress ... the average call time and time between ... in HCL’s call centre in Noida, told ... often sets call rates at a level ... the Indian call centre workforce has a ... in six call centres in Noida, near ... The majority of call centre staff were ... have exempted outsourcing companies from the Industrial ... The typical employee in a call centre ... those of call centre workers in western ... in the call centres is that of ... Management give call staff titles such as ... Centre Executive and Customer Care Executive in ... “Women in Call Centres” published in the ... with the call centre industry, particularly for ... The report also found that call centre ... IT and outsourcing positions could soon be ... situation in call centres would only add ... of the outsourcing sector is seen as ... of the outsourcing sector, and featured the

Wednesday November 23 2005, 08:00AM

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Stream Provides Technical Support and Customer Service for Nikon; Dublin Se

BPO ITO OUTSOURCING TOOLS Global Currency Rates ... It feels less like outsourcing a problem ... a call centre, and more like insourcing ... The centre is capable of supporting several ... effective contact centre solutions that help clients

Wednesday November 23 2005, 08:00AM

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Is this 2005 or 1905?

his own centre party. It reminds me ... one might call the left-wing case against ... Who suffered from all this outsourcing and

Tuesday November 22 2005, 08:00AM

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Amnesty International/Reprieve conference: Torture doesn't stop terror -- torture is terror

Amnesty International - ... the US-run detention centre, said that'torture does happen ... to make a phone call, to see a lawyer, to ... challenge the practice of'outsourcing'torture and the use of ...

Sunday November 20 2005, 08:00AM

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Indian outsourcers infuriated by American bad manners

STAFF AT Indian call centres dealing ... shoulder about outsourcing and vented their insecurities ... call centre staff. Shetty, who was interviewed ... in a call centre which unleashed a ... an Indian call centre pretending to order ... How dare you outsource my call?" Now ... of a call from a woman in ... an Indian call centre. She started by

Friday November 18 2005, 08:00AM

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The French Auvergne Region Gains Altitude With Satel

Awards 05 Outsourcing Rankings Latest eNewsletter Association ... of contact centre solutions for Unified Customer ... Satel, an outsourcing provider in France, has ... provide CRM outsourcing services for its third ... centre in Vals en Auvergne (Puy-En-velay), France ... independent contact centre solution with a universal ... “As our call volume continued to grow ... new contact centre that would help us ... 2 contact centre sites back in 2001 ... multichannel contact centre solution. The Altitude uCI ... and powerful call blending. “We are delighted ... complete contact centre suite that can be ... On Hold , Outsourcing , Predictive Dialers , Quality ... Business Process Outsourcing (BPO) , Call & Contact

Friday November 18 2005, 08:00AM

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UK firms'up pace of outsourcing'

BBC - India remains the top centre for offshoring, Deloitte says The number of UK financial services jobs outsourced to low-cost centres aboard is expected to soar to 180,000 by 2010, according to a survey. ... the myth that the majority of offshoring involved call centre jobs. ...

Wednesday November 16 2005, 08:00AM

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Sun Life tests underwriting in India

Globe and Mail - Sun Life tests underwriting in India First time firm has assessed Canadian applicants offshore TORONTO -- Sun Life Financial Inc. ... centre in Bangalore, India's high-tech capital, where it will set up a local management team to take charge of things such as IT outsourcing and possibly even call ...

Wednesday November 16 2005, 08:00AM

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Telstra uncertain of regional impact of jobs cuts

that regional call centre staff will be ... jobs to outsourcing. Telstra chief executive Sol ... not about outsourcing to cut costs. He ... president to call elections Earthquake rattles Darwin

Tuesday November 15 2005, 08:00AM

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Halifax General Insurance Selects Verint ULTRA Solution

CIM 365 - We've kept the registration process to an absolute minimum, because we know it's a bit of a pain. It's only two pages long. ... Find ProductsBusiness Process Outsourcing& Customer Contact SolutionsssCRMCRM Softwar ... Technologies LimitedCCMA - Call Centre Managers AssociationCollaboration TechnologiesConcerto ...

Monday November 14 2005, 08:00AM

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Four seasons

And no, they’re not discussing outsourcing issues—this ... The call centre is an interesting

Monday November 14 2005, 08:00AM

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Alarm bells ringing over call centre fraudsters

ringing over call centre fraudsters   Issue ... fear from outsourcing functions to overseas call ... Call centres in general have become a ... in a call centre and, if you ... the call centre is offshore, the

Sunday November 13 2005, 08:00AM

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India preferred offshore country in Asia: real estate survey

office processing, call centres, IT/software and ... Business Process Outsourcing and call centre activities ... and now PR outsourcing! More news A

Saturday November 12 2005, 08:00AM

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Competition hits Optus'growth

These initiatives include selective outsourcing of the ... call centre and finance operations, consolidating its

Thursday November 10 2005, 08:00AM

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Optus looks to cut costs

These initiatives include selective outsourcing of our ... centre and finance operations, consolidating our IT

Thursday November 10 2005, 08:00AM

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Optus profits down, looks to cut costs

These initiatives include selective outsourcing of our ... centre and finance operations, consolidating our IT

Thursday November 10 2005, 08:00AM

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Workers angry as computer firm axes 200 jobs

and sales call centre positions at Erskine ... intends to call on the government to ... The outsourcing of low value manufacturing jobs

Wednesday November 09 2005, 08:00AM

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Trade unionism hits India's BPO

of The Centre for Business Process Outsourcing ... A few weeks back The Centre of

Wednesday November 09 2005, 08:00AM

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Fresh An Post row over outsourcing

Fresh An Post row over outsourcing November ... an external call centre in Clonakilty following ... an alternative call centre to handle phone ... An Post admits outsourcing call-centre Related

Tuesday November 08 2005, 08:00AM

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Enhancing call centre workforce performance

Computimes - RUNNING a call centre requires the use of four key technologies that deal with quality monitoring/contact centre recording, workforce management, performance management and e-learning management. ... developing into an outsourcing hub. Quoting a survey by Frost& Sullivan, he says the call centre market in Asia ...

Monday November 07 2005, 08:00AM

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It's Africa calling

the PCCI call centre, young men and ... that their call is being answered from ... Europe’s emerging call centre market. But the ... production and outsourcing some business processes, especially ... 250,000 call centre jobs have been ... Morocco) Senegal-based call centres now provide receptionists ... He explains that while call centre jobs ... name by outsourcing customer care to vendors ... time to call," explains Sarre. The average ... centre salary of US$220 to US$275 a ... Understandably, then, the call centres attract the ... The call centre business may be its ... to stop call centres abroad brought an ... proposed strangling call centre outsourcing by requiring ... The assumption was that a call from ... But outsourcing continues to be a contentious ... None of the call centres would identify

Sunday November 06 2005, 08:00AM

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Iserve data centre targets outsourcing

» Subscribe to Archivestuff Iserve data centre targets ... a data centre at TVNZ's Lower Hutt ... the mainstream outsourcing market. The company, founded ... a data centre run by TelstraClear in ... own data centre, built alongside TelstraClear's facility ... to first call an overseas technology vendor ... Iserve data centre targets outsourcing Synergy profit

Sunday November 06 2005, 08:00AM

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Ringing in a bright future

hub of call centres in the region ... the ever-expanding call centre industry, where they ... and only outsourcing contact centre provider. "A ... country's first call centre celebrates its progress ... entry work, call handling, fax, Short Messaging ... well-trained Bahraini call agents are steadily increasing ... the best outsourcing call centre in the ... in providing call centre services to companies ... well as call centre agents in this ... to 400 call agents and promote our ... expected the call centre would do well ... From providing incoming-outgoing call handling services, 24-hours ... a well-rounded outsourcing solution to both private ... with three call agents in Mahooz, signed ... Management and Call Centre Consultancy, Design and ... an in-house call centre. "Our joint proposition ... in the outsourcing contact centre market and ... management and call centre solution to offer ... Bahraini bilingual call agents, all handling major ... for their outsourcing call requirements," said Mr

Saturday November 05 2005, 08:00AM

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Matrixx Networks Selects SMT Direct To Provide Services For Hudson Bay Co

Awards 05 Outsourcing Rankings Latest eNewsletter Association ... contact center outsourcing services, has been selected ... to provide call center services for Hudson’s ... of their call center expertise and excellent ... and outbound call centre services will be ... Business Process Outsourcing (BPO) , Call & Contact ... Brokerage , Call Center Training , Call Center Wallboards ... Click To Call , Computer Telephony Integration (CTI)

Friday November 04 2005, 08:00AM

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Matrixx Networks Selects Smt Direct To Provide Call Center Services For Hudson's Bay Company

TO PROVIDE CALL CENTER SERVICES FOR HUDSON’S ... contact center outsourcing services, has been selected ... to provide call center services for Hudson’s ... of their call center expertise and excellent ... and outbound call centre services will be ... in multi-media call center and business process ... Interaction Management, Call Center Recording and Quality ... Technologies, Inbound Call Center, Metro Ethernet, Call ... Contact Center, Call Center Software, Do Not ... Source PBX, Call Center Solutions, Broadband Telephony ... Center Express, Call Center, IVR, Voice Over ... Speech Applications, Call Center Software, Communications, Call ... Telephony Conference Call/Audio Web Customer Interaction ... Relationship Software Conference Call/Audio Web CRM ... Workforce Optimization Call Center Remote Call Monitoring ... Performance Call Center Call Center Software Call ... Quality Solutions Call Center Solutions Call Center ... Do Not Call Enterprise VoIP Gateways Headsets ... Center Inbound Call Center IP Contact Center

Thursday November 03 2005, 08:00AM

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Study on outsourcing finds net gains for US economy (31-10-2005)

Study on outsourcing finds net gains for ... outsourcing of technology jobs to low-wage ... 24 hour call centre&copy AFP The study ... that offshore outsourcing led to the creation

Thursday November 03 2005, 08:00AM

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Passion for helping people is the key

Paul Shabangu, Senior Call Centre Consultant at ... Sanlam contact centre in the Western Cape ... Direct National Call Centre Operator of the ... African Contact Centre Community) National Call Centre ... the global outsourcing opportunity in call centre ... business process outsourcing, by attracting international companies ... up offshore call centre operations in SA ... people who call in and speak to ... not all call centre agents are that ... in a call centre as a career ... career in call centres, contact a call ... tool The call for skilled teleconsultants answered ... centre experience puts you on track Passion

Wednesday November 02 2005, 08:00AM

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IT security weakened by compliance issues

stories News centre News Analysis Comment Features ... suppliers and outsourcing partners. It cited the ... an Indian call centre employee who attempted

Wednesday November 02 2005, 08:00AM

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Asteroid hunters text government over toilet sanctions

Call centre staff, it seems, are watched ... for AA call centre staff out there ... - an outsourcing company providing [company name ... More on the call from MP Margaret ... internet fraud centre - I never heard

Tuesday November 01 2005, 08:00AM

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