News Archive for March 2008

Behind the Headlines: Europe's diversity benefits the cautious dot-com

Richard Sykes, chairman of outsourcing consultancy Morgan ... Natalie Calvert, MD of call centre consultancy ... - IT Outsourcing - Offshoring Retail & ... Feeds Membership Centre Register Manage your account ... news IT Outsourcing news Offshoring news Outsourcing

Tuesday March 18 2008, 08:42AM

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AMP upgrade on time

Pay-TV call for anti-siphoning review Pay TV

Monday March 17 2008, 12:54PM

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Europe bucks outsourcing trend

Europe bucks outsourcing trend But market remains ... report, europe, outsourcing By Andy McCue ... uncertain" global outsourcing trend with increases in ... compiled by outsourcing consultancy TPI, based on ... business process outsourcing (BPO) deals globally. While ... Larger outsourcing contracts are more prevalent in ... the IT outsourcing market, closely followed by ... in the outsourcing market, with deal sizes ... traditional IT outsourcing agreements. There is also ... from front-end call centre type BPO deals ... any major outsourcing deals signed in the ... BT and Connect have outsourcing love-in Silicon ... hit by outsourcing protests Banks to spend ... outsourcing by 2005 Survey: Companies getting selective ... outsourcing Selective outsourcing - not throwing the ... - IT Outsourcing - Offshoring Retail & ... Feeds Membership Centre Register Manage your account ... news IT Outsourcing news Offshoring news Outsourcing

Monday March 17 2008, 08:00AM

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Australian Tax Office: Bill Gibson, CIO

How is the ATO outsourcing strategy evolving ... the whole outsourcing community is going, we ... -- we call them clients -- experience ... ATO will call me back and if ... take the call, good, the conversation can ... take the call then. We will call ... user computing outsourcing bundle, which we will ... click to call. If you're on the ... our contact centre areas to help them ... in AU$1bn outsourcing deals ATO downtime thwarts ... in AU$1bn outsourcing deals ATO fires starter's ... in AU$385m outsourcing race Skills shortage not ... EDS AU$1bn outsourcing deal ATO staff fired ... Wireless (1221) Outsourcing (436) Open Source (972)

Monday March 17 2008, 05:51AM

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O2 to create 1500 Scots phone jobs

a new call centre in Glasgow. The ... customer contact centre, which will form the ... recent contact centre jobs for Scotland, will ... brakes on outsourcing call centre jobs to ... for European call centre operations. Francesca Rea ... 100 separate call centres, with Scotland already ... new contact centre jobs follows on the ... create 850 call centre jobs at a ... new customer call centre in Scotland, creating ... of Scotland’s call centre skill base. He ... keeping contact centre jobs in Britain. Huge

Saturday March 15 2008, 12:53AM

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Eastern promise is west's loss

the new call centre capital of the ... services and outsourcing, the city has a ... mainly in call centres, and including 30 ... close a call centre in Newcastle, with ... involving the outsourcing of work to India ... that moving call centre jobs to India ... setting up call centres in India will ... "The Indian call centres, whatever they ... The US outsourcing provider Office Tiger is

Saturday March 15 2008, 12:53AM

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Outages offer IT opportunities

Open Source Outsourcing Printing & Imaging Project ... technology incubator Call centres Computer telephony integration ... CRM Data centre Data Warehousing Disaster recovery ... Office Automation Outsourcing Printing Project Management Point ... 2008  << Computing Outsourcing  >>   Outages offer ... to more outsourcing and a subsequent boom ... business process outsourcing (BPO) and call centres ... BPO and call centre destination of choice

Friday March 14 2008, 11:31AM

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Carlyle&Co. to shine brighter with five-store, $15M expansion

Seasons Town Centre, is opening a 2 ... Benefits / HR Outsourcing BluRay Duplication Branding Broadband ... For Sale Call Centers Call Centers - ... Consulting HR Outsourcing HVAC Identity Theft Prevention

Friday March 14 2008, 12:54AM

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Service providers pressed to cut charges

Research into more than 100 outsourcing deals ... pressure on outsourcing vendors in the first ... - Feb-19 Outsourcing blip predicted for India ... FT Media centre Student offers FT Conferences

Thursday March 13 2008, 02:57AM

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Services megadeals not quite so mega

$342m IT outsourcing contract with Malaysian banking ... seven-year IT outsourcing contract with beverage company ... Megadeals are usually IT outsourcing arrangements lasting ... IT infrastructure outsourcing deals worth $1bn or ... helps arrange outsourcing contracts, said that in ... all IT-focused outsourcing deals worth more than ... Including "business process" outsourcing deals, which involve ... such as call centre operations or accounting ... value of outsourcing deals worth more than ... about big outsourcing deals over the next ... may see outsourcing as an attractive option ... Links News Outsourcing mega-deals aid market recovery ... Dubai tempts outsourcing businesses with tax breaks ... 2004] News Outsourcing to multiply and shrink ... two European outsourcing deals [12 Dec 2003] ... IBM cements outsourcing dominance [02 Oct 2003] ... Deals can either be outsourcing or outtasking ... Analyst within the UK Delivery Centre (UKDC) ... Green IT Outsourcing Virtualisation SME Enterprise open

Wednesday March 12 2008, 09:25AM

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MphasiS appoints Ramesh Gudalur to head BPO ops

roped in outsourcing veteran Ramesh Gudalur to ... roped in outsourcing veteran Ramesh Gudalur to

Monday March 10 2008, 10:35PM

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Outsourcing business booming in Manila

Philippines/East Asia Outsourcing business booming ... thousands of outsourcing consultants servicing clients at ... of many outsourcing centres that are currently ... Jobs at the call centre are much ... The outsourcing business is booming in the ... the local outsourcing association BPA, estimates that ... the world’s outsourcing zone. But nothing would ... opened a call centre with 900 employees ... “Indian outsourcing agents have become a bit ... the European outsourcing sector is worth 20bn

Monday March 10 2008, 10:28PM

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Triton to acquire UK-based IT&telecom services firm for Rs 480 crore

Delhi-NCR based outsourcing company which counts business ... knowledge process outsourcing apart from enterprise solutions ... voice based call centre business. It operates ... operated a call centre in Noida. The ... within the outsourcing space. A public-listed firm ... in UK outsourcing turns back onshore Indian ... in UK outsourcing turns back onshore Mastek ... roped in outsourcing veteran Ramesh Gudalur to

Monday March 10 2008, 08:40PM

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N-deal: UPA-Left meet on March 17

with the Centre if it went ahead ... at the Centre. The election results, the ... take a call on the deal only ... roped in outsourcing veteran Ramesh Gudalur to

Monday March 10 2008, 08:12PM

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The world moves on, and Wibsey weeps into its beer

We call them chavs, or &ndash; in ... the Americans call it "affirmative action" (I ... the Civic Centre happy than studying and ... the Civic Centre who are trying to ... immigration or outsourcing to India/China etc

Monday March 10 2008, 05:41PM

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Wipro, Aegis BPO in race for NACIL contract

multi-million dollar outsourcing contract from National Aviation ... outsource its call centre operations and has ... for a call centre that can handle ... It will be a 24x7 centre and ... largest domestic outsourcing deal running into millions ... manage the call centre.  When contacted

Monday March 10 2008, 03:47PM

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Tide in outsourcing turns back onshore

Tide in outsourcing turns back onshore Mon ... who offshored call centre work and IT ... reshape the outsourcing industry. The U-turn comes ... benefit of outsourcing jobs so far from ... the National Outsourcing Association (NOA), said Norwich ... at on-shore outsourcing. "We've seen banks and ... Executive of outsourcing specialist Innovation Group. He

Monday March 10 2008, 02:57PM

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Peak 10 names Ernest Leffler Cincinnati VP

at Union Centre, a Class A office ... Benefits / HR Outsourcing BluRay Duplication Branding Broadband ... For Sale Call Centers Call Centers - ... Consulting HR Outsourcing HVAC Identity Theft Prevention

Monday March 10 2008, 02:57PM

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Tide in UK outsourcing turns back onshore

in UK outsourcing turns back onshore Reuters ... who offshored call centre work and IT ... reshape the outsourcing industry. The U-turn comes ... benefit of outsourcing jobs so far from ... the National Outsourcing Association (NOA), said Norwich ... Feedback Garden centre GNM Press Office Graduate

Monday March 10 2008, 02:35PM

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Inside offshoring: Job losses and the backlash

the offshore outsourcing debate are the argument ... from Indian call centres. As we see ... thousands of call centre and software development ... Is UK's outsourcing addiction unhealthy? India ... UK call centres sceptical about offshore customer ... - IT Outsourcing - Offshoring Retail & ... Outsourcing boom predicted in 2008 Data security ... BBC in £85m outsourcing deal Xansa to ... Norwich Union axes 321 call centre jobs ... automotive tech centre India grooms next gen ... Feeds Membership Centre Register Manage your account ... news IT Outsourcing news Offshoring news Outsourcing

Saturday March 08 2008, 09:54PM

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Why we hate Generation Y

pay a call centre in India to ... to a call centre in India. Love ... locals are outsourcing their dinner parties. Toting ... Guests call Michael personally to let him

Saturday March 08 2008, 04:43AM

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'Summer of discontent'warning to city leaders

Cut costs, outsourcing, Call centres on the ... get the call the the Bosses office ... at a call centre...earning half the ... homes then call in bulldozers Tax watchdog ... Holyrood to call in plans for Caltongate

Friday March 07 2008, 11:57PM

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Archive » 2004 » September

Certainty Through Transformation Outsourcing Strategies IT: ... and offshore outsourcing in India and other ... Outsourcing to rating agencies is not the ... The controversial Dubai International Financial Centre is ... IT outsourcing, business process outsourcing and offshore ... TowerGroup estimates that an inbound call connected ... a bank’s call centre costs an average ... With banking regulation tightening and outsourcing increasing

Friday March 07 2008, 09:55PM

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Need to know

million margin call. Lehman Brothers, the US ... standing as a leading financial centre ... Indian IT outsourcing group, has been hit ... world leaders call for... Fears of another

Friday March 07 2008, 05:45PM

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Psybergate explores European outsourcing market

Open Source Outsourcing Printing & Imaging Project ... technology incubator Call centres Computer telephony integration ... CRM Data centre Data Warehousing Disaster recovery ... Office Automation Outsourcing Printing Project Management Point ... explores European outsourcing market PSYBERGATE PRESS RELEASE ... European IT outsourcing market, a highly competitive ... This European Union-funded centre identifies and pre-qualifies ... as an outsourcing destination and leverages off ... offer IT outsourcing services to Europe despite ... Business Process Outsourcing (BPO) industry, especially call ... software development outsourcing in Europe," notes Vratsanos ... strong IT outsourcing destination." Comment on this

Friday March 07 2008, 10:35AM

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Ventura selects ciboodle to enhance outsourced customer management ...

Green Blog Call Center/CRM ... Play Forum Call Center ... back office outsourcing solutions. The ... in today�s call centres. Find ... business process outsourcing (BPO) capabilities ... undergoing contact centre transformation programmes; ... --------------------------- Related Call Center News   |    ...   TMC Announces Call for Presentations ... com Featuring Collocated Call Center ... Featuring Collocated Call Center 2 ... Party Remote Call Monitoring, ATCA ... Phone System, Call Center Furniture ... Center Outsourcing, Call Center Recording ... Center Scheduling, Call Center Software ... Center Solutions, Call Center Training ... Click to Call, Conference Call ... Asterisk, Hosted Call Center, Hosted ... Conferencing, Virtual Call Center , Virtual ... VoIP, VoIP Call Recording, VoIP ... Phone System Call Center Recording ... Click to Call Conference Call ... VoIP VoIP Call Recording VoIP ... Billing Conference Call CRM Software ... Workforce Optimization Call Center 3rd ... Remote Call Monitoring Billing Call ... Furniture Call Center Outsourcing Call ... Recording Call Center Scheduling Call ... Software Call Center Solutions Call ... Training Call Recording Conference Phones ... Software Hosted Call Center Hosted ... Services Virtual Call Center Virtual ... Expense Management Call Accounting Invoice ... Business process outsourcing Telemarketing companies ... outsourcing Lead generation outsourcing Offshore ... center outsourcing Philippines call center ... telemarketing Telemarketing outsourcing Teleservices outsourcing ... Integration Total Call Managment Solutions ... Dialer Call Center Consulting Corporate

Thursday March 06 2008, 11:55AM

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BBC switchboard jobs at risk

a 10-year outsourcing deal worth an estimated ... BBC Television Centre in west London. Earlier ... moving the call centre almost 250 miles ... in Television Centre. "Some of those roles ... looking at outsourcing some of the services ... another BBC outsourcing deal, the sale of ... its Television Centre studio business and selling ... For all other inquiries please call the ... uk Call the main Guardian and Observer ... uk Call the main Guardian and Observer ... Feedback Garden centre GNM Press Office Graduate

Wednesday March 05 2008, 11:59PM

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Wall Street banks cut technology spend

India's largest IT outsourcing company has been ... Lower-skilled call centre work may also be ... on low-margin outsourcing contracts to cut costs ... world leaders call for... Fears of another

Wednesday March 05 2008, 11:59PM

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The secret to successful cold-calling

Business Information Centre Home | News | ... Resources Finance Centre Startups Mail Businesses for ... Business Information Centre       Sales ... director of call centre outsourcing provider PPT ... Finance Centre   Compare quotes and save

Wednesday March 05 2008, 09:08PM

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Kenya Calling - The Rise of the Kenyan Call Centre Market

the Kenyan Call Centre Market More News ... the Kenyan call centre market on 13 ... to offering call centre services in Africa ... a noteworthy call centre market," notes Frost ... the global call centre outsourcing arena." Highlights ... organisations and call centre equipment and technology

Wednesday March 05 2008, 07:32AM

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Call centres move to the living room

IT Director Call centres move to the ... to meet call centre challenges: getting workers ... Compared with traditional outsourcing and offshor[ing], companies ... Bangalore, India, call centre in 2003. IDC ... response to call centre challenges such as ... of occupying call centres during periods of ... little call activity," IDC said. Ed Frauenheim ... - IT Outsourcing - Offshoring Retail & ... Feeds Membership Centre Register Manage your account ... news IT Outsourcing news Offshoring news Outsourcing

Tuesday March 04 2008, 09:30PM

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Making a 24-hour economy real

business process outsourcing centre. As the youthful ... the 24-hour outsourcing practice. "Yes, for us ... business process outsourcing and contact centre business ... the online outsourcing pie. The bulk of ... Offshore from outsourcing entities that are more ... towards call centre business that in essence ... path to outsourcing because most of the ... run an outsourcing company," he says. What ... and Consultancy Centre, where he was seconded ... was through outsourcing and this was great ... into the outsourcing area armed more with ... and night) centre. However, the challenges of ... the outsource centre provided an opportunity. "As ... and Newbry Outsourcing all of them in ... business process outsourcing and contact centre. Together ... making the centre one of the largest ... centre in the Kenya. Thanks to the ... and outsourcing for work as a consortium ... Indeed, convinced that incubating other outsourcing companies ... in the outsourcing business as open source ... a successful outsourcing enterprise," he says. He ... ICT based outsourcing work," he concludes. —Afroline

Tuesday March 04 2008, 04:08PM

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City faces job cuts as IT work shifts offshore

business process outsourcing (BPO) work, such as ... call centres towards high-end consulting contracts. "Discretionary

Monday March 03 2008, 11:55PM

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Air France-KLM declines comment on Alitalia trade union bid details ...

France plans outsourcing of AZ Servizi's administration ... and call centre activities involving 1,500-2

Monday March 03 2008, 09:21AM

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Unions in jobs move protest

from its call centre, Contact Islington, its ... stop the outsourcing of jobs. Councillor Paul ... I mean what's next, a call centre

Sunday March 02 2008, 11:56PM

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Oh Canada – challenging in call centre offshoring

challenging in call centre offshoring Or what ... should call 'nearshoring', for US companies Tags: ... nearshoring, offshoring, call centre By Tony Hallett ... to outsource call centre operations, competing with ... comes to outsourcing abroad – or 'offshoring' ... Datamonitor call centre analyst Peter Ryan said ... A potential problem for Canadian outsourcing operations ... in its call centre overheads is still ... to outsourced call centre operations, though other ... Its report, 'Profiting from Call Center Outsourcing: ... Strike fears over BT outsourcing plan "I'm ... today" - call centre angst in the ... Call centre exodus from UK shores continues ... Outsourcing on the up as companies search ... IT departments left out of outsourcing decisions ... - IT Outsourcing - Offshoring Retail & ... life into outsourcing contract More News RSS ... Feeds Membership Centre Register Manage your account ... news IT Outsourcing news Offshoring news Outsourcing

Sunday March 02 2008, 11:49PM

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The Executive Question: Would you do anything for economic growth?

business process outsourcing (BPO) is good for ... in a call centre was the only ... Amicus, which represents many call centre workers ... affecting UK call centre workers is a ... - IT Outsourcing - Offshoring Retail & ... Feeds Membership Centre Register Manage your account ... news IT Outsourcing news Offshoring news Outsourcing

Sunday March 02 2008, 03:49PM

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Answer Indian competition by ringing changes

Iain MacRitchie CALL centres are used to ... companies in outsourcing in this way, there’s ... the average call centre salary in the ... the Indian call centre industry is in ... benefit from outsourcing overseas - data processing ... 420,000 call centre workers in the ... will make call centres here take a ... CBI in call for rethink on tax

Saturday March 01 2008, 06:28PM

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Exodus of City jobs to India to top 15,000 by 2010

of low-skill call centre and back office ... They argue that outsourcing releases UK-based workers ... CBI in call for rethink on tax

Saturday March 01 2008, 05:45PM

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