News Archive for March 2006
By Thandeka Gqubule
a multimillion-rand call centre outsourcing contract with
Friday March 31 2006, 08:44AM
The evolution of managed HR services
Ajay Mallapurkar, Centre Head-Mumbai, Mafoi Manag-ement Consultants ... Ajay Mallapurkar Centre Head-Mumbai Mafoi Management Consultants ... Consulting services call for availability of various
Friday March 31 2006, 06:21AM
Minacs Worldwide posts $2.3M Q4 loss, says strategic review will be ...
The Toronto-based call centre firm is mulling ... a burgeoning call centre outsourcing industry. Earlier ... of one call centre site, predicting $3
Friday March 31 2006, 12:59AM
Address by Gauteng Premier Mbhazima Shilowa at the Wits Business ...
Industry Development Centre (AIDC), which has been ... The centre was also named as one ... export-oriented growth centre with significant potential to ... business process outsourcing (BPO). The SA Contact ... high value call centre services and that ... number of call centre seats by at ... IBM recently launched a call centre with ... a new call centre in the city ... a new call centre. The GDS provides ... Gauteng a centre of excellence for smallholder
Thursday March 30 2006, 10:54AM
Skills, infrastructure key to national ICT strategy - workshop hears
International Conven-tion Centre at Liliendaal filled to ... overseas companies outsourcing their work here. These ... the major outsourcing market, by some 500 ... sector for outsourcing, private businessman, Rajendra Persaud ... Outsourcing is a US$141B global market. Persaud's ... centre in Berbice employs 170 and has ... In India, Persaud said, outsourcing grew at
Wednesday March 29 2006, 12:43PM
Executives can learn essentials of outsourcing
essentials of outsourcing Mar. 29, 2006 The ... program on outsourcing, being run in partnership ... the Centre for Outsourcing Research and Education ... the fast-changing outsourcing landscape and why, what ... from complex outsourcing relationships. Leading faculty members ... affecting the outsourcing decision and the opportunity ... share their outsourcing experiences in an interactive ... The Essentials of Outsourcing will run from ... com/EOO or call 416-978-4441. Copyright
Wednesday March 29 2006, 12:54AM
NETPLUSE LAUNCHES'MYSMARTOFFICE'SOLUTIONS SUITE
infrastructure by outsourcing IT services to the ... ca or call 905.326.7667 and ... Network Operation Centre in the Indian city ... Business Process Outsourcing solutions. Its range of ... The company's unique outsourcing model features effective
Monday March 27 2006, 04:20PM
Optus warned of outages
BUSINESS Qantas presses on with outsourcing Revamp ... program of outsourcing call centre work to
Monday March 27 2006, 03:09PM
MONDAY INTERVIEW: AUDREY HINCHCLIFFE - Beating and besting the odds
Own Education Centre, with a Jewish partner ... Family Health Centre and was recruited to ... The call came and when I went ... serious about outsourcing janitorial services, we set ... The private sector stepped up outsourcing and
Monday March 27 2006, 06:55AM
Tech IPOs not the golden egg they once were, says U.S. VC
While the Ottawa Centre for Research and ... likely to call on Silicon Valley and ... National Arts Centre at the March meeting ... customer contact centre as prime example of ... what we call hybrid or micro-multinational companies ... lot of outsourcing of product development and
Monday March 27 2006, 12:57AM
Use Penang as base, Koh tells Taiwanese investors
Chen Shui-bian’s call four years ago to ... as the centre for outsourcing and services
Sunday March 26 2006, 11:16PM
Is transformational outsourcing the right response to changing market ...
Is transformational outsourcing the right response to ... Most outsourcing service providers are positioning themselves ... What is transformational outsourcing? Transformational outsourcing refers ... Finally, the outsourcing arm of the service ... of the outsourcing contract the improved system ... within a customer call centre solution ... Clearly no outsourcing provider could enter such ... A key assumption of transformational outsourcing is ... Outsourcing should be business-aware, not transformational Transformational ... of IT outsourcing are challenged by the ... for IT outsourcing remains strong, the market ... grandiose transformational outsourcing seems rather limited and ... with business-aware outsourcing, where teams of technical ... most IT outsourcing companies. It lets the ... business while outsourcing supporting IT to one ... majority of outsourcing service providers offer this ... around transformational outsourcing. In our view most ... positioning their outsourcing capability as transformational. Four ... their IT outsourcing provider to transform their ... for business-aware outsourcing and it does not ... for transformational outsourcing. Customer organisations will continue ... type of outsourcing that is highly complex ... Transformational outsourcing screams all three of those ... sell transformational outsourcing, because the business premise ... success of outsourcing projects are themselves becoming ... Practice Leader, Outsourcing, within Ovum's IT Services
Sunday March 26 2006, 05:26PM
BP pulls out of pact on Bathinda refinery
a major outsourcing contract from global banking ... the Internet, call centre, travel agents and
Wednesday March 22 2006, 11:54PM
Faber Group Bhd is in talks to take on healthcare support services and ...
OUTSOURCING ARTICLES Financial services companies of America ... and accounting outsourcing and web-based software development ... a third call centre in India, located ... and accounting outsourcing and web-based software development ... for defense outsourcing - Indian Air Force ... synonymous with outsourcing... READ MORE>> MORE ARTICLES
Tuesday March 21 2006, 02:16PM
Dell to double employees in India in three years
its fourth call centre in India this ... five year-old outsourcing industry is set to
Tuesday March 21 2006, 11:45AM
February 2006
of the outsourcing of U.S. port ... Anger Roll Call ($) reports that "White ... That Which We Call a Blog...
Tuesday March 21 2006, 10:27AM
Dell to double employee numbers in India
its fourth call centre in India this ... five year-old outsourcing industry is set to ... first support centre for region Analyst: Dell
Monday March 20 2006, 10:16PM
Dell to double in India
its fourth call centre in India this ... five year-old outsourcing industry is set to
Monday March 20 2006, 10:09PM
FirstService gets US$112.9M cash from Resolve fund spinoff, revises ...
Resolve Business Outsourcing Income Fund, raising at ... States, provides outsourcing services including student loan ... call centre operation, and processing of credit
Monday March 20 2006, 07:17PM
Capgemini opens third call centre in India
opens third call centre in India 03 ... a third call centre in India, located ... and accounting outsourcing and web-based software development ... The company already has outsourcing call centres ... 'The opening of this new centre is ... Capgemini also operates call centres in Krakow
Monday March 20 2006, 08:26AM
Capgemini expands in Kolkata, India for finance and accounting ...
and accounting outsourcing and web-based software development ... a third call centre in India, located ... and accounting outsourcing and web-based software development ... The company already has outsourcing call centres ... OUTSOURCING ARTICLES Financial services companies of America ... and accounting outsourcing and web-based software development ... a third call centre in India, located ... and accounting outsourcing and web-based software development ... for defense outsourcing - Indian Air Force ... synonymous with outsourcing... READ MORE>> MORE ARTICLES
Sunday March 19 2006, 11:58PM
Bharti Tele to put 10,000 outsourced staff on rolls
Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... While outsourcing is the order of ... Reliance Infocomm has all its call centre ... up S'pore centre It's back to school
Sunday March 19 2006, 10:18PM
How call centres look from London
Hindustan Times - Are call centres a den of “extramarital affairs and drug parties”? Or to say it with the stiff British upper lip, do they “tune in to decadence”? So says a report in The Sunday Times (of London). In Gurgaon, the suburbia of outsourcing, as ...
Sunday March 19 2006, 07:47PM
Indian call centre staff fed up with racist abuse
member centre | login | register ... Article Indian call centre staff fed up ... customers, Indian call centre workers are lobbying ... Although a call centre worker in India ... anger about outsourcing and off-shoring jobs," said ... an obscene call and it is coming ... 2006-03-20 Indian call centre staff fed up
Sunday March 19 2006, 07:26PM
Indian call centres + US students = offshore tutoring
member centre | login | register ... Article Indian call centres + American students ... IF AMERICANS can call someone sitting far ... form of outsourcing. The world over, parents ... any Indian call centre. Men and women ... 2006-03-20 Indian call centres + American students
Sunday March 19 2006, 02:47PM
Etisalat partnership signals RTA intent to end traffic woe
the new call centre will be answered ... has begun outsourcing its call centre requirements ... 24/7 call centre in partnership with ... Contact Centre (a business unit of Etisalat) ... Based in Ajman, The Contact Centre will ... The call centre technology is based on ... “Setting up this call centre will perfectly ... The call centre will serve as a ... In the first phase the centre will ... The Contact Centre, this will be upgraded ... a simple call centre to a sophisticated ... contact centre, handling everythi- ng from simple ... as the centre gets to grips with ... between the call centre and the RTA ... The Contact Centre in Ajman. Etisalat’s call ... currently provides call centre services for organisations
Sunday March 19 2006, 12:06AM
We know where you live: abusive callers targeted in Indian mutiny
member centre | login | register ... customers, Indian call centre workers are lobbying ... Although a call centre worker in India ... anger about outsourcing and off-shoring jobs," said ... in a call live. They called Indians ... make one call a day to abuse ... Indian call centre worker]. "It was their ... to stopping outsourcing." Young women working in ... an obscene call and it is coming
Friday March 17 2006, 09:23PM
Surya Kiran residents ...
to a call given by the Punjab ... joint secretary, Centre of Indian Trade Unions ... The employees also condemned outsourcing of bank’s
Friday March 17 2006, 08:40PM
DiData company delivers $4m turnkey call centre
ICT World - Datacraft, a member of the Dimension Data group, and an independent IT services and solutions company in Asia, has completed the handover of a $4m call centre project in the Philippines for the world's largest independent provider of directory ...
Friday March 17 2006, 10:24AM
Labor blasts Customs on'cover-up'
Australian IT - CUSTOMS'$202 million Integrated Cargo System software crashed twice in its first two of days of operation, and its massive mainframe transaction engines took more than five hours to process simple import clearances. The Australian Customs Service's ...
Thursday March 16 2006, 11:33PM
How effective is Speech Recognition for Customer Self-Service?
On the other, pushing call centre agents ... Outsourcing is a possible answer to this ... Basic voice-driven call steering as a more ... to all call centre problems? Clearly not ... Nevertheless, call centre agents do spend a ... that next outsourcing deal or IVR systems
Thursday March 16 2006, 05:56PM
24/7 Customer launches new facility
outsourced contact centre and BPO services to ... dedicated delivery centre with a capacity of ... business process outsourcing services and the world's ... best performing call center firms in the ... Call 1-800-INDIA-10 now'' Undergraduate Courses at MAHE
Wednesday March 15 2006, 07:45PM
Xtel aims to manage telecom-spend accurately
Freeform Dynamics research shows customer service is the strongest supplier differentiating factor, yet extended call centre waiting times frequently undermine customer perceptions...." /
Wednesday March 15 2006, 01:40PM
Big spenders jump the queue
in a call centre queue? You might ... What do you think of call ... they phone call centres is already commonplace ... in the call centre industry. From a ... Systems called 'automated call distributors' identify customers' ... as the call is made. The software ... allocates the call to the right category ... of the call. Companies also try to ... VIRTUATel, a call centre customer monitoring firm ... Churchill Insurance's call centres and is now ... forms of call prioritisation. 'The problem with ... in overseas call centres. Wages for call ... Call centre workers in Asia earn between ... Britain, says call centre adviser Merchants, part ... However, African call centre workers earn only ... employ a call centre worker in Milton ... It admitted outsourcing bosses had visited the ... How to beat the call centres Mobiles
Wednesday March 15 2006, 04:57AM
Big business of clinical outsourcing
Big business of clinical outsourcing Radhika Sachdev ... at a call centre before he was ... at the call centre, he did an ... global clinical outsourcing opportunity for the Indian ... right for outsourcing heavy back-end clinical research
Tuesday March 14 2006, 12:58PM
Rochdale gains £200m IT partner
70-seat contact centre. About 300 council employees ... the contact centre was in Rochdale. They ... the contact centre had an affinity for ... the contact centre would help Rochdale's economic ... moving the call centres of some of ... The contact centre will account for between ... enter an outsourcing arrangement so that it ... Project Management Outsourcing E-Business Politics & Law
Tuesday March 14 2006, 09:30AM
SA govt confident of 6% growth rate after 2010
Integrated Delivery Centre in Johannesburg, she said ... business process outsourcing and tourism; agriculture; creative ... Mlambo-Ngcuka said the Integrated Delivery Centre launched ... with the call centres in disadvantaged areas
Monday March 13 2006, 03:58PM
56th Berlin Film Festival--Part 3
the Watermill Centre outside New York. Over ... a modern call centre on the outskirts ... which the call centre employer deals with ... instruct the call workers in voice training ... in the call centre is a stepping-stone ... regards the call office and her fellow ... Each works in a call centre on ... by the call workers. Most of those ... ” the young Indian call worker asks ... telephone to call a relative once every
Monday March 13 2006, 01:06PM
Deliver value-added services, Malaysian contact centres urged
and Contact Centre Association president Bryon Joseph ... and Contact Centre Association (CCAM) president Bryon ... the local outsourcing and call centre industry ... but lower call volumes," Fernandez said. "I ... Outsourced Contact Centre of the Year". The ... regional contact centre awards, held in Singapore ... Lumpur Contact Centre, Shell Malaysia Trading Sdn ... Customer Interaction Centre manager Noraiti Mohammad receive ... Best Contact Centre Manager". Malaysian contact centres
Sunday March 12 2006, 09:07PM
Cheaper and faster with teleradiology? Not so
result of outsourcing. Reports still come to ... NHG started outsourcing their reporting. In fact ... a nearby centre operated by SingHealth using ... If need be, I can call the ... these with outsourcing. Local radiologists are licensed
Thursday March 09 2006, 10:29PM
Benefits of IT growth must reach common man
companies were outsourcing their non-core competent activities ... the growing call centre industry of Pakistan
Thursday March 09 2006, 07:35AM
Cork claims a first with multimedia contact centre
multimedia contact centre McDowell to computerise visa ... multimedia contact centre which it claims will ... project the centre will handle the council’s ... and the centre will be set up ... The contact centre is based in Ballincollig ... the contact centre says that a bin ... for the centre to BT Ireland. As ... integrated automatic call distribution and customer relationship ... the contact centre. The system was delivered ... business process outsourcing services, will provide contact
Thursday March 09 2006, 07:13AM
Brother sees higher revenue contribution from corporate sector
through Brother's call centre situated at its ... service centre in Petaling Jaya. Solsis will ... Solsis head of outsourcing and managed services
Thursday March 09 2006, 06:59AM
Adcorp revenue rises to R2.4bn
business process outsourcing. "The South African economy ... for their call centre needs," he said ... office support, call centre, technical and semi-skilled
Thursday March 09 2006, 04:14AM
UN staff protest over Annan reform plan
to his call to consider outsourcing a ... He then sat centre stage with his ... security and outsourcing. The proposals are a ... consider relocating, outsourcing and telecommuting a range
Wednesday March 08 2006, 07:14AM
Source of transformation
IT Management Outsourcing Wednesday 8 March 2006 ... Management Outsourcing Source of transformation Tuesday 7 ... business process outsourcing to offshore; application service ... business process outsourcing model - which covered ... to offshore call centres - into integrated ... house" datacentre outsourcing in the early 1990s ... then extended outsourcing capabilities to cash transportation ... business process outsourcing. Now it has shifted ... 5bn) in outsourcing by 2007, at a ... to general outsourcing relationships, with only 30% ... Project Management Outsourcing E-Business Politics & Law
Tuesday March 07 2006, 10:29AM
DSG outsources to Capita
IT Management Outsourcing Wednesday 8 March 2006 ... Management Outsourcing DSG outsources to Capita by ... a 900-seat call centre to Capita in ... The contact centre will handle enquiries for ... The deal is the third outsourcing contract ... Project Management Outsourcing E-Business Politics & Law
Tuesday March 07 2006, 09:32AM
Quality and jobs will prevail in offshoring blitz
tide of outsourcing. While a report from ... result of outsourcing. In its forecast, Gartner ... functions, from call centre operations to fundamental ... currently contemplating outsourcing or offshoring IT work ... When you call an offshored helpdesk or ... centre, you realize that nothing will be ... lost to outsourcing is hard to believe ... industries, like call centres and telecommunications," Houlahan ... because of outsourcing, or one element may
Tuesday March 07 2006, 01:32AM
Call centres may ring up 100 000 jobs
to business outsourcing industry Call centres may ... South Africa's call centre industry is determined ... In South Africa, call centres created more ... Outsourcing technology services is a worldwide trend ... According to the call centre industry body ... SA Call Centre Community, there are about ... independent call centre companies with almost 4 ... Following the government's identification of call centres ... and potential call centres. The business process ... sector includes call centres, information technology, technical ... for the call centre wave. Gauteng premier ... moved its call centre there later this ... A black-owned call centre company, Lithatha Contact ... the city centre, according to David van ... open two call centres in Johannesburg and ... at its call centre, which is based ... out 10 call centres - five in ... Cape Town-based call centre agency Calling the ... 25 000 call centre jobs and 75 ... But, he said the call centre industry
Sunday March 05 2006, 05:52AM
Business: Providing a framework for new technologies
Just Chill Centre Stage Channels Art Lobby ... message, video call or whiteboard) can be ... a VOIP call in a hotspot and ... area, the call is uninterrupted as the ... the regional centre for Carrier Value Added ... This will include the outsourcing of network
Saturday March 04 2006, 11:54PM
Outsourcing work not coming in
Outsourcing work not coming in Poor policy ... out on outsourcing opportunities Story by Tony ... business process outsourcing (BPO) services to a ... strengths in call centre hosting, a sector ... about potential outsourcing opportunities with Japan, which ... towards data centre consolidation and now has ... Global outsourcing or multisourcing is an irreversible ... business process outsourcing (BPO). He said that ... for IT outsourcing and BPO, Hayward pointed ... For ICT, the world's "centre of gravity ... But will the centre of gravity come ... or for outsourcing, the Gartner analysts pointed
Saturday March 04 2006, 07:44PM
Euro unions eye Indian closed shop
tour Indian call centres next week to ... the country's call centre employees in a ... IT and outsourcing industries. "Unless you are ... that Indian call centre workers are being ... opposed the outsourcing boom that has seen ... Indian call centre workers are cheap and ... Yet these call centre jobs are comparatively ... firms off outsourcing deals by slagging off ... an Indian call centre last year. Unions ... As for workers in Indian call centres ... deals for outsourcing business. They have signed ... 2005) India call centre staff in sex ... at Indian call centre (23 June 2005) ... outsourcing revenues skyrocket (2 June 2005) India ... on call centre fraud (13 April 2005) ... call centers: cracks begin to show (30
Friday March 03 2006, 04:53PM
Bush tells Americans to avoid protectionism and welcome competition ...
The outsourcing industry - in which Indian ... customer service call centres for foreign companies ... Much of that outsourcing business is generated ... India - outsourcing," he said. But he ... war on terror, was taking centre stage
Friday March 03 2006, 04:32PM
Martinsville to receive call center, 77 new jobs
to receive call center, 77 new jobs ... a change, outsourcing could benefit working folks ... staff a call center that will handle ... put the call center in Martinsville, a ... said the call center will employ 77 ... the Commonwealth Centre, which was once part ... of the outsourcing of work to Tier ... Young said Tier's call center employees will ... The StarTek call center in Henry County ... the Tier call center will "have little
Friday March 03 2006, 08:39AM
'Bush one of India's strongest friends'
if Indian outsourcing, moving up the information ... by the outsourcing issue. Jomol asked, Hi ... if i call u dude... a typical ... Left of Centre". Marxism is the greatest
Thursday March 02 2006, 08:00PM
Reuters Summit - Capgemini eyes acquisition in India
ictworld.co.za: Information Communication Technology
Thursday March 02 2006, 06:42PM
Business outsourcing - support from government at last!
ictworld.co.za: Information Communication Technology
Thursday March 02 2006, 01:34PM
Lesen Sie hier weiter...
Our call centre facilities are set up ... mt or call (+356)-21-246-200. About Nortel Nortel ... supply and outsourcing contracts that contain delivery
Thursday March 02 2006, 09:09AM
Capgemini eyes acquisition in India
Call 1-800-INDIA-10 now Surf Bollywood at ... Companies are increasingly outsourcing office tasks to ... business process outsourcing (BPO) companies, though not ... only had call centre operations. "We will
Thursday March 02 2006, 09:09AM
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