News Archive for July 2006

India to take on journos

Australian IT - CALL centre and technology jobs have been the main target of offshoring to low-cost operations in places such as India and ... Media companies are a little different in that they have not truly embraced outsourcing,"Mr English said."The closer you ...

Monday July 31 2006, 07:20PM

BPO bust: Small cos wilt in face of competition

Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... Tenders Test Centre Bulkhosting Domains Biz Mail ... close their call centres. Analysts say a ... centre is a scaleable business and so ... "For a captive call centre to ... reason for outsourcing - whether it is ... or just call centre work. If captives ... fairly low-end call centre work. "If you ... the Bangalore centre, said Alok Shende, director ... planned support centre growth in other countries

Monday July 31 2006, 07:06PM

Web Watch: Dog day afternoon an inevitability

company's data centre during a power cut ... other words outsourcing your data storage. All ... You can also call in the professionals

Monday July 31 2006, 06:01PM

Avon 2Q profit falls 54 pct. on charges

Interstate 99 Centre Spotlight Newspaper Ads Maps ... centers and outsourcing work to countries where

Monday July 31 2006, 05:54PM

Jalandhar, July 30

that the call for interview to the ... flayed the Centre for the marginal hike ... on the Centre for adequate hike in

Sunday July 30 2006, 09:44PM

Orange UK to go ahead with its India outsourcing plans

its India outsourcing plans London | July ... of its outsourcing plans to India. Orange ... closing a call centre in Peterlee, Durham ... create four "call centres of excellence", as

Saturday July 29 2006, 08:48PM

Why cos are shutting their Indian BPOs?

Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... Tenders Test Centre Domains Bulkhosting Biz Mail ... close their call centres here. Analysts say ... a call centre is a scaleable business ... a captive call centre to sustain operations ... reason for outsourcing  whether it is ... or just call centre work. If captives ... fairly low-end call centre work. If you ... the Bangalore centre. Big brands are very ... planned support centre growth in other countries ... sell the outsourcing success story to their

Saturday July 29 2006, 08:24AM

118 trades call centre in India wins prestigous award from Indian ...

118 trades call centre in India ... 118 trades call centre in India wins ... Previous | Next 118 trades call centre ... 118 trades call centre in Calcutta wins ... Government The call centre operated by 118 ... Call centres and Business Process Outsourcing facilities ... that our centre in Salt Lake City ... Salt Lake centre has now been recognised ... 118 trades opened the call centre in ... Indian call centres often receive unjustified bad ... in the call centre business” 118 trades ... and operates call centres in the UK ... 450 seat call centre in Chelmsford. Submitted

Saturday July 29 2006, 01:57AM

MSP hike rejected as too meagre

Amarinder wants Centre to revise it Tribune ... Perishable cargo centre inaugurated Neeraj Bagga Rajasansi ... perishable cargo centre by flagging off the ... The temporary perishable cargo centre, built at ... perishable cargo centre, which would be four ... The Centre has a pre-cool chamber, four ... the permanent centre would have capacity of ... FieldFresh Agri Centre of Excellence in Ladhowal ... a courtesy call as her term expires ... first regional centre in Hoshiarpur district in ... first engineering centre, he said. The only ... that the centre be named after Swami ... As per his wish the centre has ... University Regional Centre, Bajwara. The university has ... in the centre. The institute has eight ... and stitching centre, was found dead near ... Ropar, July 28 On a call of ... against the outsourcing reduction in autonomy of ... On the call of the All-India ... Federation, said outsourcing should be immediately stopped ... On a call given by the ... circular on outsourcing of banking services, withdrawal ... decision on outsourcing the clearing operations, withdrawal ... heaps, epic centre for training in tailoring ... the training centre nor returned to his

Friday July 28 2006, 09:40PM

Ensure better security for BPO personnel

of a call centre in Bangalore was ... IT and outsourcing arena. "We request the

Friday July 28 2006, 06:45AM

IRCTC to invite tenders soon for call centre

Sify - IRCTC to invite tenders soon for call centre Sunday, 30 July , 2006, 08:37 New Delhi: The Indian Railway Catering and Tourism ... For the business process outsourcing (BPO) and systems integrators, it plans to have a mix of experience and turnover criteria

Friday July 28 2006, 01:58AM

Indian tech floats busts $US1bn

Australian IT - ... and its sale of a rump 14.6 per cent stake concludes a partnership that took off in the early 1990s, when the British carrier set up an outsourcing unit in India to manage ticketing, effectively seeding the country's dynamic offshore call-centre ...

Friday July 28 2006, 12:11AM

Future of free trade in question

Interstate 99 Centre Spotlight Newspaper Ads Maps ... trade ministers call a successful Doha round ... developed through outsourcing to India. And India

Thursday July 27 2006, 10:45PM

Filipinos need more job avenues despite call centre surge, say ...

avenues despite call centre surge, say analysts ... were for call centre or business process ... bed the call centre sector is the ... attractions at call centres and outsourcing firms ... This year, the outsourcing sector is expected ... But with call centres hiring just three ... in the outsourcing industry those needing more ... Man opens fire at Jewish centre Heatwave

Thursday July 27 2006, 09:55PM

MTN recruits 400 more call-centre staff to improve response times

MTN prepaid call centre, increasing the companys ... to improve call waiting times to 20 ... The call centre, business process outsourcing and ... MTN has partnered with Interaction Call Centres ... and soon-to-be-listed call centre specialist, Dialogue Group ... of the call centre market, behind financial

Thursday July 27 2006, 04:40PM

FEATURE - Call centres welcome but Philippines needs more jobs

Reuters India - The longest lines at the job fair were for call centre or business process outsourcing firms. Despite the odd hours -- employees sit down to work just as much of the country gets ready for bed -- the call centre sector is the current favourite among ...

Thursday July 27 2006, 08:12AM

Answering the call for a slicker service

Answering the call for a slicker service ... Answering the call for a slicker service ... roadside breakdown call centre staff. Current work ... a contact centre for policy holders of ... Union's virtual call centre network that links ... working in call centres and back office ... a direct outsourcing arrangement.> DEALING WITH ... Union (NU) call centre staff in India ... Staff working at the call centres in ... Business Process Outsourcing sector. A few admitted ... Pune Aviva call centre. “I earn more ... Business Process Outsourcing they were either unemployed ... steadfast by outsourcing because they can see

Wednesday July 26 2006, 08:45PM

BPO employee murdered, police suspect foul play

a woman call centre employee whose body ... about 200 call centres and business processing ... Kumar, a call centre girl with HP

Wednesday July 26 2006, 07:33PM

India takes on offshoring naysayers

up vetting outsourcing arrangements. The trade for ... though its outsourcing firms take more precautions ... Boardrooms split over offshore outsourcing (30 May ... at Indian call centre (23 June 2005)

Wednesday July 26 2006, 02:25PM

Stagflation's return not likely at present

Interstate 99 Centre Spotlight Newspaper Ads Maps ... International competition, including outsourcing and weaker labor ... Estimates call for something in excess of

Wednesday July 26 2006, 11:33AM

Who's reading your email?

Australian IT - Where companies are outsourcing their payroll and their financials to accounting firms ... tender in Asia against non-US companies, you are quite likely to get a call from ... The NSA has been at the centre of a furore in Washington recently over the ...

Tuesday July 25 2006, 09:36PM

SMT Direct selects Altitude Software for contact centre solution

for contact centre solution SMT Direct Marketing ... multi-media contact centre outsourcing services, has selected ... East Contact Centre World Forum 2006 Altitude ... for contact centre industry excellence in EMEA ... accelerates contact centre campaign building and selling ... EMEA Contact Centre Report by Gartner Next-generation ... centre solutions on display at leading financial ... independent contact centre solution with a universal ... an integrated call centre solution.' 'Agile ... for contact centre success - a formula ... specifically CRM outsourcing companies, have today built ... the contact centre. The Altitude uCI (Unified ... the contact centre operational aspects, from agent ... in multi-media call center and business process ... independent contact centre vendor with the Altitude ... the contact centre. Since Altitude uCI was

Tuesday July 25 2006, 01:43PM

CEO resigns under investors'pressure

Interstate 99 Centre Spotlight Newspaper Ads Maps ... led the call for Stevenson to leave ... However, Leonard said outsourcing or selling its

Tuesday July 25 2006, 01:29PM

offshore business partnership

We are an established international outsourcing firm ... With 3 offshore call center and excellent ... seats state-of-the-art call center facility. We can ... I can give you a call to ... you can also join the call centre

Monday July 24 2006, 11:53PM

Asia/South Asia

in Singapore's outsourcing race Sumathi Bala 7 ... as a centre for high-end operations.The ... another popular outsourcing destination such as India ... business process outsourcing (BPO) was paying off ... a popular outsourcing centre for international financial ... "Singapore is a vital centre for ... up significant outsourcing operations in the city-state ... business process outsourcing activities to Singapore to ... surge in outsourcing activities in Singapore as ... Moreover, in recent years outsourcing has become ... the growing outsourcing market, IDA has set ... of the call centre industry in the ... Singapore's contact centre business continues to grow ... the contact centre business, compared to bigger ... centre markets such as India and Malaysia ... hub for outsourcing among US businesses, while ... Services showed call centre operators in Singapore ... player in outsourcing. But supporters argue that ... in Singapore's outsourcing race DLF's plans to

Friday July 21 2006, 07:53PM

Capita delivers value — to customers and shareholders alike

running a call centre fielding technical queries ... Across all outsourcing areas, Capita claims 26

Thursday July 20 2006, 11:22PM

Country ‘capable of entering’ into business of call centre, BPO

business of call centre, BPO FE Report ... seminar on "Call Centre and BPO: Opportunity ... business of call centre and Business Process ... The seminar on "Call Centre and BPO: ... business of call centre, BPO Asian markets

Thursday July 20 2006, 07:54PM

AltX newcomer moves into global call centre market

ictworld.co.za: Information Communication Technology

Thursday July 20 2006, 02:11PM

Resolve Business Outsourcing Income Fund announces July distribution

00 (Even) Resolve Business Outsourcing Income Fund ... Resolve Business Outsourcing Income Fund (the "Fund ... business process outsourcing services to business and ... business process outsourcing solutions including loan administration ... claims processing, call centre services, marketing and ... Resolve Business Outsourcing Income Fund is an ... Resolve Business Outsourcing Income Fund Dave ... Resolve Business Outsourcing Income Fund announces July ... Resolve Business Outsourcing Income Fund announces June ... Resolve Business Outsourcing Income Fund Reports First ... Resolve Business Outsourcing Income Fund To Announce

Thursday July 20 2006, 12:59PM

PNB pioneers synchronous data centre

synchronous data centre The first bank in ... During this crucial time, PNB's call centers ... The call center handled roughly two lakh ... though the call center employees were at ... A synchronous data centre is a near-line ... the data centre simultaneously with no lag ... scale favor outsourcing of IT services and ... expensive, and outsourcing is cheaper, we felt

Thursday July 20 2006, 10:00AM

NIIT Tech PAT up

ride the outsourcing boom, beating its global ... the international call rates by up to ... as local call at Rs 1.20 ... ride the outsourcing boom, beating its global ... the international call rates by up to ... customers to call all numbers in the ... Reliance Global call card across all denominations ... Reliance Global Call Card on Reliance mobile ... as local call at Rs 1.20 ... The reduction in call charges has resulted ... reduce the call charges by 67 per

Wednesday July 19 2006, 09:14PM

Niagara call centre to hire 300

Search Niagara call centre to hire 300 ... 000 square-foot call centre in the city ... Recruitment for the 250 full-time call centre ... Toronto-based Minacs expects the centre to be ... The labour force (for the call centre) ... News of the call centre in Niagara ... Business outsourcing companies in Asia and the

Wednesday July 19 2006, 06:20AM

Pep Boys CEO resigns under pressure from major shareholders

Interstate 99 Centre Spotlight Newspaper Ads Maps ... led the call for Stevenson to leave ... However, Leonard said outsourcing or selling its

Wednesday July 19 2006, 05:44AM

Here’s why S'pore BPOs outshine Indian BPOs

Call centre operators in Singapore command ... showed that call centres in the island ... experienced Singapore call centre operators were on ... 06 IT outsourcing bubble set to burst ... 400 mn outsourcing deal 07.07.06 ... booming Asian call centre industry showed that ... centre staff in Thailand were the lowest ... The survey covered 57 call centres across ... it and outsourcing, the paper quoted the ... the contact centre business, compared to bigger ... satisfaction, while call centre staff in banking

Wednesday July 19 2006, 01:55AM

Bahwan CyberTek conducts call centre training

CyberTek conducts call centre training Wednesday, July ... Bahwan CyberTek conducts call centre training MUSCAT ... 000 hours) call centre training for an ... pioneers in call centre and Business Process ... and certified call centre training. Besides they ... Infoline’s state-of-the-art call centre at Knowledge Oasis ... training on call centre operations. “The quality ... business process outsourcing industry’s training standards. These ... various contact centre and BPO processes. Infoline ... Business Process Outsourcing and Contact Centre Services ... CyberTek conducts call centre training - Toyota’s

Tuesday July 18 2006, 10:49PM

From local public space to global public sphere

encouraged the outsourcing and privatisation of production ... It is trendy to call anything a ... at the Centre for Knowledge and Innovation

Tuesday July 18 2006, 08:54PM

Kalam exhorts India Inc to become more competitive

the National Centre for Performing Arts (NCPA) ... giving their outsourcing activities to cottage industries ... Making an impassioned call for "creative leadership

Tuesday July 18 2006, 03:25PM

Dialogue to list on AltX 

Business Day South Africa - CALL centre operator the Dialogue Group is to list on the JSE’s AltX in September, the company said today. Dialogue has secured a significant foothold in the outsourcing and offshore call centre market, globally estimated to be worth up to R150bn ...

Tuesday July 18 2006, 09:56AM

Half a dozen cool quick fixes

the data centre are the biggest problems ... I call it the dark underbelly of ... Meta Group outsourcing guru, says that power ... for corporations outsourcing their data centres in ... the data centre. If the data centre ... Data centre executives see cooling costs reaching ... the data centre after blades: 1. Portfolio ... the data centre to decrease the number ... the data centre. 4. Redesign network switch ... Often data centre managers keep space ... existing data centre, build a second centre ... the ultimate guide’ call 0808 202

Tuesday July 18 2006, 12:59AM

Outbound Call Centre Agent

•  Outbound Call Centre Agent Randburg •  ... TV Outbound Call Centre Agent Company: O'Keeffe ... Company Description Outsourcing Call Centre company Requirements

Monday July 17 2006, 04:09PM

BPOs eye $8.5 bn biz despite frauds

business processing outsourcing (BPO) industry is well ... HSBC’s India centre in Bangalore on the ... at HSBC’s centre in Bangalore (called HSBC ... of the call centre firm MphasiS BFL’s ... centre for stealing $350,000 (over Rs ... fact that outsourcing cannot be done away ... Santosh Madbhavi, centre head, Xansa, a UK-based

Sunday July 16 2006, 07:31PM

IDBI to ramp up IT subsidiary IDBI Intech

Hindustan Times - ... with banking application software, data centre service, call centre, transaction processing, credit card processing, cheque truncation and BPO activities. Once in a position to meet the IT requirement of IDBI, the subsidiary may take up outsourcing ...

Sunday July 16 2006, 05:55AM

Aviva appears like spurned lover on the rebound

Finder Member Centre Web Feeds Media Pack ... Member Centre   Sunday, 16th July 2006 ... comes to outsourcing manufacturing jobs to Mexico ... English speaking call centres on the subcontinent ... be inviting call centre staff in some

Sunday July 16 2006, 12:47AM

Around India's technology hub, there's plenty to do

To call the numbers below from ... Second Floor, Shrungar Shopping Centre, M.G ... tech and outsourcing boom that has proved ... acronym-loving Indians call us). When the nonstop

Saturday July 15 2006, 12:44PM

Police opts for computer-aided probe

already a centre of attraction. Together, both ... with the outsourcing, it will not require ... getting a call from the police, I ... from doing outsourcing jobs for global leaders ... academics would call practice to be rather ... institutions and outsourcing the R & D ... benefit through outsourcing of research," he added

Friday July 14 2006, 09:56PM

Companies must protect outsourced data, says privacy chief

With more and more firms outsourcing data-intensive ... such as call centre activity, companies must ... Outsourcing data processing to foreign suppliers does ... A UK-based business outsourcing a call centre

Friday July 14 2006, 09:03AM

Indian BPO Industry growth to slow down: Forrester

business process outsourcing industry in the country ... HSBC’s India centre reaffirms that offshore BPO ... to offshore outsourcing and that such frauds ... the Indian Call Centre and BPO business ... business process outsourcing (BPO) growth,” Apte ... Bank staff call for strike Retail sector ... woo NRIs Centre may further open up

Tuesday July 11 2006, 08:41PM

Contact centres evolving sourcing models

(UNI) Contact centre operations are witnessing an ... models and outsourcing, said market intelligence report ... a contact centre has evolved from an ... global contact centre landscape seems to be

Tuesday July 11 2006, 08:34PM

Cyberport to open in Johor Baru

The growth of offshore business process outsourcing industry in the country is likely to further slow down over the next one year amid concerns over data security breach.

Tuesday July 11 2006, 12:31AM

Guidance issued on transferring personal information overseas

A UK-based business outsourcing a call centre ... contracts, including outsourcing and binding corporate rules

Monday July 10 2006, 06:12PM

British company fires 93, logs out

Belair was outsourcing cellphone sales work (telemarketing) ... and the Call Centre Association of India

Sunday July 09 2006, 12:12AM

Microsoft Financial Services Group Signs as Silver Sponsor for 2006 e ...

Direct Energy Centre in Toronto, Canada. The ... Theft Management, Outsourcing, Security, Contact Centre Solutions ... hesitate to call us or drop us ... Direct Energy Centre in Toronto, Canada. VirtueData

Sunday July 09 2006, 12:05AM

A silent but steady collapse and exit in Indian outsourcing sector

in Indian outsourcing sector Harish Baliga Jul ... as Indian outsourcing sectors prove unproductive. The ... of its call centre located here employing ... provider (captive call centre) and subsidiary of ... OUTSOURCING ARTICLES A silent but steady collapse ... in Indian outsourcing sector Harish Baliga India ... development (R&D) centre located here with a ... Media Release Call centre operators in Singapore ... stagflation Indian outsourcing especially Bangalore and Hyderabad ... Interpol looking for Indian outsourcing thieves Media

Saturday July 08 2006, 04:55PM

India is still the top BPO spot in Asia

Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... Tenders Test Centre Domains Bulkhosting Biz Mail ... for contact centre business  call centre ... Indias call centre business continues to grow ... a Contact Centre Recruitment Index 06 done ... extensive contact centre experience (75%) and customer ... services and outsourcing companies for managing their ... centre business in Asia, according to the ... in-and outbound call centre industry in the ... hire contact centre staff in India comprise ... the contact centre, pointing to growth in ... The overall Asian Contact Centre Industry Recruitment ... Indias contact centre business continues to grow ... The call centre landscape in India reflects ... made by outsourcing companies and multinational taking ... setting up call centres, the effective selection ... in managing call centres, said Ms Khanna ... $400 mn outsourcing deal EXL Service acquires

Saturday July 08 2006, 02:36AM

Insider knock-out at Fort BPO

at HSBC’s call centre has brought data ... business process outsourcing outfit of Europe’s biggest ... after five call centre agents at MphasiS-BFL’s ... associated with outsourcing customer transactions half way ... BPO outsourcing cases must be not more ... Operations Performance Centre Inc of Amherst, NY ... executives on call get friendly with the

Friday July 07 2006, 11:16PM

Firms play Data Protection roulette

data when outsourcing," said Ian Clarke, world ... or to outsourcing partners, said the survey ... in an outsourcing company in India for ... Last week, an HSBC call centre employee ... | Windows Outsourcing | Managed Services | ... com Outsourcing World PC World Playlistmag.com

Friday July 07 2006, 02:12PM

Despite hefty pay hikes, India still a BPO hot spot

Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... Tenders Test Centre Domains Bulkhosting Biz Mail ... pampering , the outsourcing industry is right on ... BPO and call centre salary in India ... Salaries are increasing because Indian call centres ... $400 mn outsourcing deal EXL Service acquires

Friday July 07 2006, 12:10PM

Global Intelligence Leaders Prove Egypt as a Smart Shoring Destination

a global call center destination, consented by ... outsourced offshore call centers is expected to ... see its call center industry expand more ... less expensive call center option than central ... The competitive edge of the call center ... There is a number of call centers ... see the call center business mainly driven ... competences in call handling, technological capabilities, flexibility ... C3 contact centre, launched in 2001 as ... fully dedicated outsourcing call centre, has provided ... in the call center industry, Raya acquired ... of C3 call center, by adding C3 ... the largest call center operator in the ... Xceed provides its outsourcing services with a ... It provides business process outsourcing services to ... Other outsourced BPO/call center providers in ... Teleseen, a call center company which was ... as an outsourcing destination, Raya Contact Center ... For more information about Raya outsourcing services

Thursday July 06 2006, 09:01PM

Call centres to step up hiring in 6 months, says study

Standard Columnists Call centres to step up ... services and outsourcing companies to manage their ... centre (also known as call centres) business ... Asian Contact Centre Industry Recruitment Index” for ... and out-bound call centre companies in the ... India’s contact centre business continues to grow ...   The overall Asian Contact Centre Industry ... hire contact centre staff in India comprise ...   “The call centre landscape in India ... made by outsourcing companies and multinational taking ... extensive contact centre experience (75 per cent) ... setting up call centres, the effective selection ... in managing call centres. Call centers in

Thursday July 06 2006, 07:35PM

Malaysia, Singapore compete with India in outsourcing

India in outsourcing Bangalore | July 06 ... services and outsourcing companies to manage their ... centre business in Asia. According to a ... Asian Contact Centre Industry Recruitment Index' for ... Asian Contact Centre Industry Recruitment Index for ... party contact centre, showing a strong pace ... India's contact centre business continued to grow

Thursday July 06 2006, 03:18PM

Sask. signs computer deal

at a call centre in Saskatoon and ... a "solutions centre" in Regina, in exchange ... 10-year IT outsourcing contract worth $100 million ... a full outsourcing model -- what we

Thursday July 06 2006, 11:57AM

Oz telecom majors eye massive outsourcing to India

eye massive outsourcing to India Home > ... Oz telecom majors eye massive outsourcing to ... face further outsourcing pressures in the near ... a major outsourcing deal, and if company ... Meanwhile, Optus has informed its call centre ... organise camps Centre asks states to tap ... Delhi airport Centre asks states to tap ... biomass energies Centre asks states to tap ... deferred NRI Centre expected to become operational

Thursday July 06 2006, 07:47AM

Biotech on a Downward Slide in Q2 06 SAN FRANCISCO -- Despite high ...

Hyderabad Research Centre. Its shares closed up

Wednesday July 05 2006, 02:57PM

B.C. call centres facing increased competition

    Call centres face increased competition ... CONTACT CENTRE CANADA, MINISTRY OF ECONOMIC ... outsourcing firms, Asia-Pacific countries are working hard ... Contact Centre Association. "You can't assume those ... outsourcing firms to operate from Canada, said ... city's five call centres, economic development officials ... courting international outsourcing companies to help lower ... -based Outsourcing Solutions Inc. Local firms Telus ... also established call centres in Prince George ... wages at the city's call centres range

Wednesday July 05 2006, 12:27PM

10 steps to VoIP nirvana

Decision-making must centre on your users' needs ... a corporate call centre for customer service ... Be cautious about outsourcing. Cohen says outsourcers

Wednesday July 05 2006, 12:03AM

Josephine Baker

kill Canadian call centre jobs, analysts say ... TORONTO — Canadian call centre jobs, especially ... Middle Eastern outsourcing firms continue to ride ... the world’s call centre capital with its ... one million call centre jobs have been ... in a call centre business, two-thirds of ... That means costs per call are a ... Call centre operations now exist in every ... province Canada’s call centre mecca. By touting ... about 100 call centres, contributing $1 billion ... Calfornia-based IT outsourcing firm, as an example ... Some of the Canadian-based call centres have ... of web-based call centres. Last month, TransWorks ... a Toronto-based call centre specialist. TransWorks is ... business process outsourcing companies. It employs over

Tuesday July 04 2006, 10:01PM

Canadian call-centre jobs at risk if global consolidation continues ...

Middle Eastern outsourcing firms continue to ride ... That means costs per call are a ... about 100 call centres, contributing $1 billion ... Calfornia-based IT outsourcing firm, as an example ... Some of the Canadian-based call centres have ... of web-based call centres. Last month, TransWorks ... , a Toronto-based call centre specialist. TransWorks ... business process outsourcing companies. It employs over

Tuesday July 04 2006, 08:21PM

Paran Balakrishnan: Why the smart money is on India

New Zealand Herald - Two years ago it made an offer that could not be refused to Daksh, one of India's biggest Indian business process outsourcing ... Daksh itself had about 6,000 call centre employees when it was taken over by IBM in April 2004. Now that's up to 20,000 as ...

Monday July 03 2006, 09:19PM

Smart-touch big screen heads hot list

Australian IT - We'd like to combine RFID with one of these screens as a control centre for ... box isn't working, or your personal video recorder isn't working, so you call ... We've also been talking about how to accomplish outsourcing. Where is Australia with ...

Monday July 03 2006, 04:04PM

Cape call centres spark jobs boom

Africa  Cape call centres spark jobs boom ... By Maurice de Jong The call centre ... And the total number of call centre ... and new outsourcing businesses, many of them ... on the call centre industry in the ... that promotes call centre development in the ... Cape, the call centres are crucial for ... establishment of call centres because of its ... an attractive call centre destination as well ... in the call centre by March 2007 ... means 60 call centre agents a month ... for a call centre, Spendlove added. Cape ... a contact centre locally. The stable environment ... a contact centre in Cape Town. The ... of the call centre industry makes finding

Monday July 03 2006, 03:00PM

Call centres in Singapore pay thrice than those in India

ASIA NEWS Call centres in Singapore pay ... Call centre operators in Singapore command ... showed that call centres in the island ... experienced Singapore call centre operators were on ... booming Asian call centre industry showed that ... centre staff in Thailand were the lowest ... The survey covered 57 call centres across ... IT and outsourcing, the paper quoted the

Monday July 03 2006, 09:38AM

Business News: Bright prospects for contact centre apps

prospects for contact centre apps By ... Malaysian contact centre applications market looks bright ... Malaysian contact centre applications market growth, said ... migrating contact centre onto Internet protocol (IP) ... IP contact centre solutions. Migration onto IP ... their contact centre to include a more ... the automatic call distributor (ACD) and call ... of contact centre applications from this vertical ... IP contact centre deployment in the next ... the contact centre space. Currently moving on ... pace, contact centre investments from these segments ... However, the Malaysian contact centre applications market ... deploying contact centre solutions, lack of return ... In the hosted contact centre space, the ... pointed out call centre applications vendors will ... Heightening alliances activities of contact centre vendors ... as an outsourcing hub especially within the ... The contact centre applications market in the

Monday July 03 2006, 02:42AM

The great Indian BPO scam

the Indian outsourcing industry   CHANDRA SHEKHAR ... the Indian outsourcing space. The latest HSBC ... aspects of outsourcing banking operations to countries ... the Indian outsourcing industry. What is needed ... work at call centre.      

Sunday July 02 2006, 07:40PM

A theory of evolution for outsourcers

phase of outsourcing and offshoring when cost ... Germany, bring call centres back from India ... Outsourcing and offshoring continue to evolve and ... The outsourcing decision of the mid-1990s -- ... the back-office outsourcing business that used to ... information technology outsourcing company, says two distinct ... Offshoring and outsourcing have been joined by ... knows of outsourcing deals that do not ... from the centre by savvy entrepreneurs who ... of the outsourcing ladder but an important ... reversal for outsourcing? Neither -- just a

Sunday July 02 2006, 06:14PM

C&W to cut 3 more business offices

outsource its call centre to an American ... Kingston Shopping Centre is one of three ... Kingston Shopping Centre, together employ eight workers ... of its call centre operation in July ... a "new call centre facility in New ... CWJ's Kingston call centre". The telecoms provider ... by the outsourcing would be offered jobs ... Montego Bay-based call centre operations, which has ...   Should Portia Call An Early Election

Sunday July 02 2006, 12:38PM

US firm accused in new BPO con

 A new call centre scam has ... business process outsourcing (BPO) firm dealing in ... also an outsourcing firm. The bone of ... coordinate the outsourcing work. While objecting to ... now, our outsourcing contract with US Personnel

Saturday July 01 2006, 08:38PM

Morocco to be a platform for offshore services

business process outsourcing" (BPO) - the growing ... services and outsourcing. The offshore zone, to ... a training centre for offshore services jobs ... only for call centres and BPO. Indeed ... knowledge process outsourcing (KPO) activities, which generate

Saturday July 01 2006, 01:00PM