News Archive for January 2006

Dell to set up manufacturing base in India, boost jobs by 50 percent ...

Dell's call centre workers today number around ... its fourth call centre in India, in ... Dell established its first call centre in ... The Bangalore centre currently houses 300 product ... five year-old outsourcing industry is set to

Tuesday January 31 2006, 09:23AM

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» Dell to set up manufacturing base in India, boost jobs by 50 ...

Dell's call centre workers today number around ... its fourth call centre in India, in ... Dell established its first call centre in ... The Bangalore centre currently houses 300 product ... five year-old outsourcing industry is set to

Tuesday January 31 2006, 01:59AM

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Dell opens fourth Indiancenter

fourth Indian call center By Reuters Published: ... its fourth call centre in India and ... business process outsourcing units in India, home ... Rollins said Dell's fourth customer call unit ... Dell has one call centre each in ... India's information technology and call centre industry ... Heavy demand for outsourcing of services such ... IT outsourcing services multiply December 8, ... IT and Call Center Database to Fight ... dollars from outsourcing by 2010 (AFP) from ... Management Netreo The Outsourcing Evolution Trigent More results for ... Business thinkers call for reinvention of IT ... fourth Indian call center also read... Are

Monday January 30 2006, 10:18PM

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Dell to open fourthin India - CEO

open fourth call centre in India - ... customer contact centre in India, Chief Executive ... The contact centre in Gurgaon, on the ... India's booming information technology and call centre ... Heavy demand for outsourcing of services such ... costs by outsourcing work to India, which

Monday January 30 2006, 07:47PM

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Altitude Software joins leading contactevent in the Middle ...

leading contact centre event in the Middle ... of contact centre solutions for Unified Customer ... the contact centre industry in the Middle ... provides first-class call centre support for Microsoft ... outsourced contact centre services with Altitude Software ... our contact centre software offering and sharing ... the contact centre market in the Middle ... number of call centre seats in the ... in the outsourcing sector. This market segment ... successful contact centre outsourcing providers, from Saudi ... Spotlighting market-leading, proven contact centre technologyAltitude Software ... 000 contact centre agents using the Altitude ... its contact centre software suite at the ... Altitude uCI is a contact centre solution ... its contact centre expertise with the MECC ... Thus, Altitude contact centre specialists will be ... Software Contact Centre Specialist. "We are proud ... multichannel contact centre solution." The Middle East ... Centre (MECC) 2006 event takes place at ... on contact centre outsourcing is being included ... of contact centre solutions for Unified Customer ... multimedia contact centre market in those regions ... The Contact Centre (UAE), HSBC/The Saudi ... Africa), Global Call Centre (Tunisia), Dubai Government

Saturday January 28 2006, 10:10AM

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centres no more calling

Call centres no more calling Sakshi Arora ... Call centres to swell with foreigners ... India's outsourcing boom never seems to be ... India's outsourcing industry has grown roughly three-fold ... Call centres to swell with foreigners soon ... light at call centres Symphony's campus to

Friday January 27 2006, 03:33PM

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A week in tech

Altitude Software, a global technology leader of contact centre solutions for Unified Customer Interaction™ (uCI), will be exhibiting this month at MECC 2006, the premier conference and ..." /

Friday January 27 2006, 08:17AM

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 - Technology @ Work

of new call centres and business process ... computers the centre of a home entertainment

Wednesday January 25 2006, 10:16PM

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CRM Middle East drives customer service excellence with Altitude ...

of contact centre solutions for Unified Customer ... provides first-class call centre support for Microsoft ... outsourced contact centre services with Altitude Software ... emerging contact centre market trends More Altitude ... Dubai-based contact centre outsourcing company implemented the ... in contact centre productivity. Altitude uCI is ... independent contact centre solution with a universal ... of contact centre outsourcing services. The outsourcer ... the outsourced call center for BMW in ... Implementing Altitude's contact centre solution was critical ... the contact centre software industry. We look ... with each call. The Altitude uCI solution ... during each call. Moreover, by reducing simple ... high-valued customers, call centre agents at CRM ... Call blending enables us to make more ... that contact centre technology can deliver to ... world-class contact centre operation that addresses their ... of contact centre solutions for Unified Customer ... multimedia contact centre market in those regions ... The Contact Centre (UAE), HSBC/The Saudi ... Africa), Global Call Centre (Tunisia), Dubai Government

Tuesday January 24 2006, 05:10PM

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governance... to India!

Statesman - Jan. 23. — Britain is secretly planning to switch tens of thousands of civil servants’ jobs abroad in the biggest exercise of its kind ever undertaken by government. Under the unprecedented cost-cutting initiative,centres and some other key ...

Tuesday January 24 2006, 06:18AM

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Civil service mulls move to India

handled by call centres in India, according ... do the outsourcing. The report claimed John ... target job centre staff (13 December 2005) ... call centres fail to handle call numbers

Monday January 23 2006, 07:41PM

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Teledirect focuses on Malaysia as hub

The 'free-to-attend' Middle East Call Centre 2006 (MECC 2006) Exhibition being held on January 29/30 in Dubai is set to enthrall show visitors with an eclectic mix of the latest in contact centre ..." /

Monday January 23 2006, 05:08AM

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Technology&savings galore atshow

Call Centre-CRM (MECC) Browse related ... galore at call centre show The ... Middle East Call Centre 2006 (MECC ... in contact centre technologies and a ... regional contact centre outsourcing opportunities Call ... Middle East Call Centre 2006 show ... MECC 2005 Call Centre Show opens ... The Contact Centre participates in MECC ... Conference More Call Centre-CRM (MECC) news ... the regional call centre market is ... many existing call centres increasing their ... from a call centre to a ... centre. At the same time many ... call centres are being set up ... their particular call centre requirements with ... with integrated call centre, IVR (Interactive ... in the Outsourcing market. Whilst international ... centre outsourcing has not really taken ... services, much outsourcing business is being ... Etisalat Contact Centre, Cupola Teleservices and ... management and call centre workforce optimization ... information from Call Centre-CRM (MECC) Related ... Call Centre-CRM (MECC) Browse related ... choose Add Call Centre-CRM (MECC) to

Sunday January 22 2006, 07:28PM

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90,000 civil service DWP workers fight neo-liberal offensive

through a call centre. An initial work-focused ... benefit processing centre. This system delivers a ... for the outsourcing of advisory jobs—virtually all ... in the call centres and the Child

Sunday January 22 2006, 05:45AM

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Northern Ireland Water Service awards £70m billing contract

IT Management Outsourcing Monday 30 January 2006 ... Management Outsourcing Northern Ireland Water Service awards ... customer contact centre. Fellow alliance member AMT-SYBEX ... customer relations centre in April 2007. The ... response to call outs and a seven-day-a-week ... “The cost savings made by outsourcing this ... Project Management Outsourcing E-Business Politics & Law ... signs £650m outsourcing deal with IBM EMC

Saturday January 21 2006, 10:50PM

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OffshoreTrend Might Be Heading For Africa

Offshore Outsourcing Trend Might Be Heading For ... all into outsourcing very specific aspects of ... any business outsourcing practice elsewhere. Test The ... the largest outsourcing expert in India and ... entry and call centre in Nairobi, in ... of a call centre services. I prefer ... wave in outsourcing activity takes off. One

Saturday January 21 2006, 07:58PM

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India to benefit from the shortage of skilled labour in EU

On protests against outsourcing in developed countries

Saturday January 21 2006, 01:21AM

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Not just-centres

As outsourcing evolves, so does a city ... is redefining outsourcing from call-centre and back-office ... underscores how outsourcing has evolved in unexpected ... Despite the controversy outsourcing has generated in ... because of outsourcing." The staff in Reston ... a development centre in Pune, relying on ... them to call him " Prakash", not "sir

Friday January 20 2006, 04:36AM

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Water rates to create 200 jobs

Water rates billing centre to create ... customer contact centre will be established and ... by the outsourcing and technology company Xansa ... well as billing, the centre will handle ... The centre is being established following the ... the new centre or remain within the ... By locating the customer contact centre in

Friday January 20 2006, 01:01AM

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A year of rebuilding and growth . . .

the Government’s call to provide nationwide cellular ... Government Administrative Centre, and the main roads ... Razak to call on the private sector ... Lumpur City Centre (KLCC) in the north ... Shared services and outsourcing (SSO); creative ... shared-services and outsourcing companies.  To encourage

Thursday January 19 2006, 01:34PM

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Wipro Q3 profit jumps 24 per cent, beats forecast

hours, as outsourcing volumes grew. Strength in ... business is outsourcing of technology infrastructure, computer ... in the outsourcing business as a boost ... business process outsourcing (BPO) business which has ... turnover of call centre workers, aims to

Thursday January 19 2006, 02:21AM

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Wipro Q3 profit jumps 24 pct, beats forecasts

South Africa's best selling newspaper

Wednesday January 18 2006, 07:11PM

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Calling South Africa

The country already has 535 call centres ... integrated delivery centre in Johannesburg, said the ... AOL, Absa, Call Centre Nucleus, Sykes and ... with a call centre for some 600 ... African Contact Centre Community (Sacccom) will pitch ... business process outsourcing" has been identified by ... of "contact centre" work in the markets ... Britain, your call will come to Cape

Wednesday January 18 2006, 06:14PM

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Reserve Bank firms uppolicy ››

firms up outsourcing policy   18.01 ... policy on outsourcing by New Zealand's biggest ... accounting and call centre services here. In ... final policy, outsourcing is permitted so long ... The outsourcing policy provides safeguards to the

Wednesday January 18 2006, 08:42AM

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Left on hold

regional civilian call centres where triple-0 operators ... the PA call service has plummeted in ... to civilian call centres at Tuggerah and ... the new call centre operation would not

Tuesday January 17 2006, 09:14PM

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Spanco's Sparsh gets Rs 5 crore Delhi govt order

a 5-year outsourcing contract amounting to Rs ... its domestic call centre from the Delhi ... The call centre which operates under the ... provide contact centre services. Sparsh shall manage ... from the Call Centre as well as

Tuesday January 17 2006, 02:05PM

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No charge for banks over data theft

an Indian call centre and sold to ... the Indian call centres were sufficient, the ... contacts at call centres in Delhi. The ... work to call centre companies in and ... from the call centre companies, the banks ... of India's outsourcing industry. The Sun has

Tuesday January 17 2006, 06:12AM

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Sen. Baucus saysfact of life

Pages Calendar Centre Spotlight RSS Headlines SITE ... Active Life Centre County Users' Guide Family ... 13, 2006 Key senator calls outsourcing fact ... Friday that outsourcing white-collar jobs to low-wage ... than resist outsourcing, he said. "Offshoring is ... problem of outsourcing" and find ways to ... Any job lost to outsourcing is too ... customer service call centers has helped turn ... Such outsourcing is expected to bring in ... Critics in the West say outsourcing puts ... prosperity that outsourcing has brought to Bangalore

Friday January 13 2006, 11:28PM

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JOBS&CAREERS

image of call centres taking a beating ... The call centres in India have been ... ‘business process outsourcing,’ or BPO—a new ... But the emerging subculture of call centre ... Call centres have brought new wealth to

Thursday January 12 2006, 03:37PM

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Future on the line

With the image of call centres taking ... The call centres in India have been ... ‘business process outsourcing,’ or BPO—a new ... But the emerging subculture of call centre ... Call centres have brought new wealth to ... New call centre employees at Convergys in ... India’s largest call centres, now employ more ... The 20-somethings labouring in these call centers ... declared that call centers have “cons more ... (at) The Call Center,” two BPO ... As more call centers and multinationals enter ... “The reputation of call centre employes has ... debate over call centers stems from longer-term ... Call centre workers insist that they need ... Instead, call centre workers take US holidays ... from other call centres. Safety strategies Call ... at the call centers. Since they’ve become ... thousands of call centre agents reported to

Wednesday January 11 2006, 05:01AM

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Security concerns raised among British companies

Deepika Global News

Wednesday January 11 2006, 02:23AM

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Ugly phrase conceals an uglier truth

  member centre | login | register ... spade, I call it a spade", and ... an Islamic centre near Munich after finding ... the US outsourcing of torture will allow

Tuesday January 10 2006, 05:23AM

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MECC 06 session to focus on regional contact...

Call Centre-CRM (MECC) Browse ... regional contact centre outsourcing opportunities ... on contact centre outsourcing is ... Middle East Call Centre 2006 ... related stories Call Centre Conference ... Middle East Call Centre 2006 ... MECC 2005 Call Centre Show ... Sunday Call Centre/CRM 2005 ... rapidly developing call centre community ... Call Centre-CRM (MECC) news » ... number of call centre seats ... in the outsourcing sector. Many ... to international outsourcing contracts, and ... other large call centres in ... sizeable, international outsourcing activity growth ... 'growth in call centre outsourcing ... for contact centre outsourcing in ... ' Contact Centre Outsourcing arrangements ... The Contact Centre Outsourcing workshop ... reinforcing key outsourcing concepts, explaining ... develop an outsourcing relationship going ... Keenaghan concluded, 'Contact Centre Outsourcing ... of failed outsourcing arrangements. Get ... information from Call Centre-CRM (MECC) ... Call Centre-CRM (MECC) Browse ... choose Add Call Centre-CRM (MECC)

Sunday January 08 2006, 06:33PM

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boss vows to save jobs

more » News Call centre boss vows ... jobs A CALL centre boss says he ... Staff at Viking Outsourcing, in Hartlepool, were ... customer contact centre, the 50,000sq ft ... centre was bought by Viking Outsourcing in

Saturday January 07 2006, 11:14PM

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Big Boys BPO: JKH to set up BPO facility in India by April

business process outsourcing facility in Delhi, India ... the first centre will come up in ... setting up outsourcing facilities in the Asian ... from rudimentary call services to the high ... Related Stories   Trunk Call   Biz

Friday January 06 2006, 03:58PM

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Swansea ends 18-month IT nightmare

5m outsourcing deal with Capgemini after 18 ... £83m IT outsourcing contract with Capgemini after ... a new call centre and Internet services

Thursday January 05 2006, 05:47PM

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JKH to set up BPO facility in India by April

business process outsourcing facility in Delhi, India ... the first centre will come up in ... setting up outsourcing facilities in the Asian ... from rudimentary call services to the high ... Related Stories   Trunk Call   Biz

Thursday January 05 2006, 03:45PM

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Ghana among preferred countries for offshore services

Business Process Outsourcing (BPO) is described as ... Information Technology, call centre, medical transcription, pay-roll ... Business Process Outsourcing (BPO) activities, another name ... high-tech Incubation Centre that is currently offering ... in call centre management and medical transcription ... Business Process Outsourcing (BPO) has grabbed headlines

Wednesday January 04 2006, 10:34PM

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Swansea IT staff shunted to Capgemini

£83m e-government outsourcing project designed to modernise ... a new call centre and access to ... The outsourcing commandments (5 January 2006) Swansea ... workers lose outsourcing fight (14 April 2005) ... strike over outsourcing deal (4 August 2004) ... strike over outsourcing (7 July 2004) Great

Wednesday January 04 2006, 03:39PM

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more »

more » Call for bids to build ... line for call centre jobs? CALL centre ... Staff at Viking Outsourcing in Hartlepool received ... issuing Viking Outsourcing with any outbound work ... customer contact centre, the 50,000 sq ... call centre was bought out by Viking

Tuesday January 03 2006, 09:45PM

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Refugee family to be given new caseworker

  member centre | login | register ... THE caseworker at the centre of criminal ... contractor Australian Centre for Languages. The move ... phone to call for help. He died ... in October, outsourcing it to private companies

Monday January 02 2006, 10:15PM

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No more gaalis

transfer the call to our floor supervisor ... terminating the call if the customer gets ... finds the call to be offensive he ... escalate the call to a floor supervisor ... with another call centre, which currently does ... Sir, this is a business call ... I shall disconnect the call if you

Monday January 02 2006, 01:18PM

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Bestselling author paints grim view ofjobs

view of outsourcing jobs Published: Sunday, 1 ... the Americans call him Sam. He hates ... rapidly expanding outsourcing industry which adds $17bn ... And just like the country’s outsourcing services ... at the Call Center by Chetan Bhagat ... One Night at the Call Center is ... at a call centre handling customer queries ... of six call centre “agents” whose difficult ... a phone call from God can bail ... shifts in call centres and face pressure ... trips to call centres during his six-month ... is what call centre instructors teach the ... hard on outsourcing jobs. “A call centre ... working at call centres. Do you think ... arrangements like outsourcing which can only bring ... In One Night at the Call Center

Sunday January 01 2006, 07:53PM

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