News Archive for February 2006

Visit imp for strategic reasons:Report

to a centre of high technology, although ... States about call centres and outsourcing, chose

Tuesday February 28 2006, 05:40PM

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Bush's visit more significant than Clinton: NYT

Call 1-800-INDIA-10 now Surf Bollywood at bollywoodabc ... to a centre of high technology, although ... states about call centres and outsourcing, chose

Tuesday February 28 2006, 04:14PM

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WSWS International Editorial Board meeting

the manufacturing centre of the world. It ... the manufacturing centre of the world, then ... the office—the centre for information technology and ... white collar outsourcing was confined to data ... and call centres; today, courtesy of IT-enabled ... regional processing centre and manufacturing hub for ... At the centre of the growth dynamic

Tuesday February 28 2006, 06:19AM

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Data export danger

Observing that President George W Bush’s visit to India is ‘far more significant’ for strategic and economic reasons than the trip six years ago of then American leader Bill Clinton, a leading US daily said the ties between the two countries have never been so important.

Monday February 27 2006, 01:59PM

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MEA and PEA privatisation now seen as remote

Bangkok Post - Plans to privatise the Metropolitan and Provincial electricity authorities could be scrapped altogether following a new analysis of the business structures of the two state enterprises, according to Finance Ministry officials. The two utilities had ...

Monday February 27 2006, 01:56AM

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The SOX Act and outsourcing

The SOX Act and outsourcing While on ... SOX and outsourcing than meets the eye ... Though many factors drive outsourcing, cost savings ... cost of outsourcing, will outsourcing diminish on ... types of outsourcing but not others Listed ... Sarbanes-Oxley and outsourcing comes into better focus ... Though many factors drive outsourcing, cost savings ... cost of outsourcing, will outsourcing diminish on ... types of outsourcing but not others. Let ... Most business process outsourcing (human resource, administration ... Similarly, an outsourced call centre may handle ... Even information technology outsourcing may involve services ... Act and outsourcing appears limited. Although the ... engaged in outsourcing. Outsourcing, if done correctly ... In other words, outsourcing normally results in ... types of outsourcing. Some public companies and ... Outsourcing may actually reduce the cost of

Saturday February 25 2006, 05:22PM

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New SNO MD: 2006 to be'bumper year'for SA telecoms

on the call centre and business process

Saturday February 25 2006, 03:27PM

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This week in Computing SA 

ictworld.co.za: Information Communication Technology

Saturday February 25 2006, 09:01AM

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Call centre investment surges

View Results Call centre investment surges Computerworld ... Australian call centres are expected to invest ... Australian Contact Centre Index released this week ... Only 7 percent of call centre managers ... The finance, telecommunications and outsourcing industry sectors ... percent of call centres said incidents which ... Call recording and quality management and customer ... percent of call centre managers indicated will ... Nearly 30 per cent of call centres ... The average cost per voice call transaction

Saturday February 25 2006, 12:11AM

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RIGHTS-US: Remember Rendition?

as the outsourcing of torture. Critics of ... what critics call "the fig leaf of ... of the Centre for Constitutional Rights (CCR)

Friday February 24 2006, 10:52PM

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Sonia Gandhi predicts tourist Goa turning into software hub

information technology centre here, she has said ... Business Process Outsourcing (BPO) units in Goa ... market to discourage outsourcing and protect jobs ... office and call centre services, logged exports

Friday February 24 2006, 10:28AM

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AUS Tertiary Update

Trade Union Centre say that lecturers are ... on the call for the sacking of ... Restaurant Brands National Call Center to ... Restaurant Brands National Call Center to Strike

Wednesday February 22 2006, 09:36PM

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The nexus of Conexus expands

the Outsourced Call Centre market has plenty ... its three Call Centres. Its Flagship Call ... state-of-the-art training centre and to allow for ... medium scale outsourcing. Conexus also celebrates a ... the Rivonia Call Centre offices Jake Orpen ... the Outsourced Call Centre market and provide ... With significant investments in Call Centres and

Tuesday February 21 2006, 04:36PM

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Call centres do generate leads

Vodacom • Call centres do generate leads ... Call centres do generate leads Cape Town-based ... centre DigiCall Solutions generated more than 170 ... The outsourcing of lead generation campaigns to ... business process outsourcing (BPO) approach and a ... between the call centre and its clients

Tuesday February 21 2006, 10:31AM

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Rise of call centre to sacred cash cow

TOP NEWS Transport centre comes online NSW ... Rise of call centre to sacred cash ... heard of call centres. All I knew ... business of outsourcing and I think that

Monday February 20 2006, 02:00PM

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“It is imperative for us to set up a ...

a manufacturing centre in India” Kevin Rollins ... a manufacturing centre. We also need to ... Call centres and customer support centres that ... The centre in Gurgaon is expected to ... Our new, state-of-the-art Enterprise Command Centre at ... Would a new captive centre in India ... to outsource call centre operations. We have ... environment and outsourcing them. We are particularly ... a selective outsourcing approach. We are being

Monday February 20 2006, 09:57AM

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'Improve Kgn's business image'

a business centre to take advantage of ... in the outsourcing market. But despite this ... for his call centre business in Montego

Saturday February 18 2006, 06:31AM

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HR: A strategic partner

believe that outsourcing such functions would help ... They call for a greater emphasis on

Friday February 17 2006, 11:33AM

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Managing outsourcing security risks

2006  Managing outsourcing security risks Driven by ... trend towards outsourcing. Few firms can do ... excel, and call on outside expertise to ... Of course, outsourcing is nothing new – ... a former call centre worker in India ... The company at the centre of this ... that can’t call anyone except the help ... at Indian call centres is, in some ... comes to outsourcing and offshoring. Take, for ... wait until outsourcing goes away. Chances are ... Outsourcing is a real – and valuable ... rewards, and outsourcing is nothing new. It’s ... marketing for outsourcing services at BT Global

Wednesday February 15 2006, 03:53PM

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“IPCC will enable Indian call centres ...

“IPCC will enable Indian call centres ... IP contact centre better than a ... call centre? VoIP has been widely ... An IP contact centre (IPCC) offers ... from every call centre can be ... IP contact centre is management reporting ... service a call centre agent provides ... of the call and the time ... Since traditional call centres are not ... architecture, the call centre is fragmented ... stories in outsourcing. We are keen ... We see call centres in India ... a contact centre in a multi-channel ... The number of call centres in ... easier for call centres to have ... IPCC will enable Indian call centres ... to Indian call centres is that ... the Contact Centre Express for this ... sophisticated contact centre. And, most importantly ... the contact centre concept. The financial ... in contact centre and best practices ... trends in call centres? Globally, a ... in a call centre is self-service ... priority among call centres in India ... a satisfactory call, 66.7 percent ... Asia-Pacific contact centre industry survey. It ... These include IP-based contact centre solutions ... the contact centre industry. Survey highlights ... IP contact centre solutions as their ... IP-based contact centre. Over 10 percent

Wednesday February 15 2006, 10:45AM

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UK'to slide down list of top economies'

of companies outsourcing parts of their operations ... such as call centre work to be

Wednesday February 15 2006, 02:39AM

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Dell opens majorin Philippines

opens major call centre in Philippines MANILA ... at its call centre in the Philippines ... call centre, which provides customer and technical ... for the centre "primarily because of the ... location for call centres and business process ... opens major call centre in Philippines •

Tuesday February 14 2006, 02:07PM

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Call centres in high demand in UK

Hindustan Times - Despite outsourcing to India, more than 50,000 jobs were created in call centres in Britain last year, shrugging off fears that recruitment would be hit because of work being outsourced abroad, according to a new report. The industry remained on ...

Tuesday February 14 2006, 01:53PM

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Brit BPO industry not being affected by outsourcing jobs to India ...

New Kerala - London : At last the British call centre industry has a reason to have a sigh of relief, and shrug off fears that domestic recruitment would be hit because of work being outsourced to other countries, especially India and South Africa. According to a ...

Tuesday February 14 2006, 09:57AM

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Dell opens major call centre in Philippines

opens major call centre in Philippines MANILA ... at its call centre in the Philippines ... call centre, which provides customer and technical ... for the centre "primarily because of the ... location for call centres and business process

Tuesday February 14 2006, 06:07AM

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Gulf Air partners with AFS

through our call centre in Oman.' ... The Centre for Asia Pacific Aviation (CAPA) ... consumer finance outsourcing services. Created by the ... currently provides outsourcing services to over 50

Monday February 13 2006, 12:07PM

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Next-generation contactsolutions on display at leading ...

Next-generation contact centre solutions on display at ... of contact centre solutions for Unified Customer ... leading contact centre event in the Middle ... provides first-class call centre support for Microsoft ... multimedia contact centre solutions, and as such ... our contact centre solutions. We are proud ... telecommunications operators, outsourcing industries and national governments ... world-class contact centre operations, with truly integrated ... through optimized call blending, intelligent dialling ... in three months a contact centre ... from cost centre to profit centre. - ... infrastructure-independent contact centre solution with a universal ... A contact centre using Altitude's scalable, IP-enabled ... of contact centre solutions for Unified Customer ... multimedia contact centre market in those regions ... The Contact Centre (UAE), HSBC/The Saudi ... Africa), Global Call Centre (Tunisia), Dubai Government

Sunday February 12 2006, 06:35PM

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Next-generation contact centre solutions on display at leading ...

Next-generation contact centre solutions on display at ... of contact centre solutions for Unified Customer ... leading contact centre event in the Middle ... provides first-class call centre support for Microsoft ... multimedia contact centre solutions, and as such ... our contact centre solutions. We are proud ... telecommunications operators, outsourcing industries and national governments ... world-class contact centre operations, with truly integrated ... through optimized call blending, intelligent dialling ... in three months a contact centre ... from cost centre to profit centre. - ... infrastructure-independent contact centre solution with a universal ... A contact centre using Altitude's scalable, IP-enabled ... of contact centre solutions for Unified Customer ... multimedia contact centre market in those regions ... The Contact Centre (UAE), HSBC/The Saudi ... Africa), Global Call Centre (Tunisia), Dubai Government

Sunday February 12 2006, 10:35AM

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Wary BPOs switch off camera phones

Call 1-800-INDIA-10 now!   Surf Bollywood at ... LATEST NEWS Outsourcing Wary BPOs switch off ...  IT’s a tough call for Gurgaon’s ... Many call centres at this tech hub ... inside the call centre premises”. Some call ... One call centre taped off the camera ... But a call centre administrator, who wished ... “With the call centre industry being ... Gurgaon Police arrested call centre employee

Saturday February 11 2006, 03:58PM

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UK firm pumps R200m into SAcentres

into SA call centres     February ... into two call centres will create 250 ... third biggest outsourcing centre after India and ... positions as call centre agents. She added ... service from call centres in India. Talktalk ... its own call centre in Claremont's Stadium ... positions as call centre agents and "though ... Page Stories Call centres punted as the ... slash long-distance call rates Citroën's C4 VTS

Saturday February 11 2006, 01:04AM

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Downsizing 

ictworld.co.za: Information Communication Technology

Friday February 10 2006, 08:39PM

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Stock markets cross 10k

business process outsourcing, research and development or ... at the Centre and in the States

Friday February 10 2006, 06:58PM

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Directory of Members

By outsourcing to mBlox, companies simplify the ... Kingston Innovation Centre (KIC) and the Business ... us a call on 0870 165 3017 ... For further information, please call +44 (0) ... For further information, please call Paul Walsh ... requirements, please call 0870 141 7200 or ... The Message Distribution Centre is targeted at

Friday February 10 2006, 05:37AM

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Hands on with Hosted Exchange

or data centre. The difference is that ... we can call a “premium” Exchange service ... an offshore call centre working from scripts ... interested in outsourcing management of the physical ... manned data centre. Following this experience, the

Thursday February 09 2006, 02:35PM

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TalkTalk to opencentres

to open call centres February 9, 2006 ... in two call centres in South Africa ... set up call centres in Cape Town ... business process outsourcing (BPO) centre by 2008 ... such as call centres, had the potential ... outsourced contact centre solutions. The Cape Town ... Rescorla said the local call centres would ... hundred additional call centre agents to serve ... SA Contact Centre Community, said: "We have ... and AOL Call for broadband tax incentive ... to open call centres International News Corp ... to take centre stage at an upcoming

Thursday February 09 2006, 01:02PM

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Telstra at risk as expertise stripped

known as outsourcing, or in the case ... from increased outsourcing are global IT services ... as a centre of cheap, well-educated labour ... a landmark outsourcing deal with US-based IT ... its customer call centres offshore. It has

Thursday February 09 2006, 06:28AM

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Britain to slide down top economy tables

of companies outsourcing parts of their operations ... such as call centre work to be ... trades training call The content of these

Wednesday February 08 2006, 06:18PM

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SA to focus on-centres in rural areas

establishment of call centres in five rural ... business process outsourcing and offshoring sector." "This ... the first call centre was likely to

Monday February 06 2006, 10:52PM

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CTS wins'Industry Achievement Award 2005'

wins 'Call Centre Industry Achievement Award 2005' ... 7 contact centre based in the heart ... - 'Call Centre Industry Achievement Award2005'. United ... GMT+4 INSIGHTS - 'Call Centre Industry ... Middle East Call Centre Conference 2006. This ... world class outsourcing solutions to its multi ... the contact centre industry. The company's main

Monday February 06 2006, 03:57PM

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CTS wins'Call Centre Industry Achievement Award 2005'

wins 'Call Centre Industry Achievement Award 2005' ... 7 contact centre based in the heart ... - 'Call Centre Industry Achievement Award2005'. United ... GMT+4 INSIGHTS - 'Call Centre Industry ... Middle East Call Centre Conference 2006. This ... world class outsourcing solutions to its multi ... the contact centre industry. The company's main

Monday February 06 2006, 07:57AM

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The moving man can

relying on outsourcing to handle the movement ... the newest venture, Celtic Media Centre, ... Phase One of Celtic Media Centre ... Plans call for two to four movies

Sunday February 05 2006, 07:51AM

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By Invitation: The ethics of corporate offshoring: Exploitation or ...

Send The outsourcing of jobs has become ... for their call centre workers. It is ... respects Indian call centres are better places ... offshoring, although outsourcing poses the additional complexity ... Offshoring, Outsourcing, and the Global Services Revolution 

Saturday February 04 2006, 09:50PM

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IT Management

about employers outsourcing their jobs to low-cost ... The people affected were mainly call centre ... in IT outsourcing contracts General Motors is ... more More Life Style Articles Outsourcing Southwark ... more More Outsourcing Articles Politics & Law ... Project Management Outsourcing E-Business Politics & Law

Saturday February 04 2006, 12:39PM

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Challenges for growth in the IT landscape

The ITeS/Business Process Outsourcing (BPO) industry ... 6,000-seat call centre outsourcing contract that ... High value-adding knowledge process outsourcing is also ... in offshore outsourcing. The writer is professor

Saturday February 04 2006, 05:01AM

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