News Archive for December 2005
Small BPOs find it a toughas cos look for scale
Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... a tough call as cos look for ... look at outsourcing, the size of the ... a shared centre and acquire a company ... a tough call as cos look for
Saturday December 31 2005, 04:24AM
Wait and see on boy's death
member centre | login | register ... reconsidering the outsourcing practice through which the ... Centre for Languages had been given a ... telephone to call for help. ACL has
Friday December 30 2005, 10:19PM
Workers Struggles:
it will call a one-day strike on ... Postal workers have threatened to call for ... suggested local outsourcing of heavy engineering work ... at the centre of negotiations for the
Friday December 30 2005, 07:02AM
Refugee's death sparksto stop
Services Call Centre/Cust. Service Community &
Thursday December 29 2005, 08:11PM
Anti-book a hit in India
the Americans call him Sam. He hates ... rapidly expanding outsourcing industry which adds $17 ... And just like the country's outsourcing services ... at the Call Centre" by Chetan Bhagat ... at the Call Centre" is a fictional ... at a call centre handling customer queries ... of six call centre "agents" whose difficult ... a phone call from God can bail ... shifts in call centres and face pressure ... trips to call centres during his six-month ... is what call centre instructors teach the ... hard on outsourcing jobs. "A call centre ... working at call centres. Do you think ... arrangements like outsourcing which can only bring ... at the Call Centre", Bhagat's characters mix
Thursday December 29 2005, 05:12PM
Want a 500% salary hike? Join a KPO
Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... It houses a swank call centre. Young ... knowledge process outsourcing, where KPO agents earn
Wednesday December 28 2005, 10:21PM
Delhi govt to make checking of BPO cabs more stringent
of a call centre employee in Bangalore ... of the call centre taxis should be ... of a call centre was raped and ... OUTSOURCING ARTICLES Unilever signs 7-yr financial transaction ... Machines Corp, outsourcing 'significant parts' of its ... Outsourcing initiative going abroad - Indian logistics ... business process outsourcing (BPO) industry Media Release ... major global outsourcing hubs for components Media ... the major outsourcing hubs for components required ... humiliation of call center girls - Guards ... The outsourcing center owners are focused on ... culprit – outsourcing from Asia Kiran Chaube
Wednesday December 28 2005, 04:16PM
Christmas just isn’t the same without IT
is now centre stage in making this ... “We call it the Sleep/Awake Naughty
Friday December 23 2005, 09:23PM
rape and murder stunsindustry
Call centre rape and murder stuns ... newly wed call centre worker, Pratibha Srikant ... Business Process Outsourcing companies in Bangalore. The ... of these call centres, who depend on ... work in call centres any more. They ... transporting its call centre workers, is now ... Hewlett-Packard offshore centre on the outskirts of ... Indias largest outsourcing company, according to Information
Friday December 23 2005, 06:38PM
Nortel, Option First to Achieve 3.6 Megabits Per Secondwith ...
6 Megabits Per Second Call with HSDPA ... HSDPA mobile call in January 2005. Nortel ... Applications development centre in Adelsried (Germany), a ... Router development centre in Stockholm (Sweden) and ... supply and outsourcing contracts that contain delivery
Friday December 23 2005, 01:20AM
The empire strikes back - throughcentres
Parade Community Centre Factfile India UK Ad ... - through call centres Indo-Asian News Service ... India's burgeoning outsourcing industry has reached British ... setting up call centre operations in Britain ... over existing call centres. "The empire strikes ... up a call centre in Belfast, employing ... customer contact centre on Apollo Road in ... the largest outsourcing operation in Ireland. Gushes ... keep contact centre jobs in the UK ... the British outsourcing market in 1975. It ... story in outsourcing for more than 30 ... the Peterborough centre as a base to ... IT and call centre business across Britain ... The story of the Indian outsourcing industry
Wednesday December 21 2005, 08:00AM
Empire strikes back through BPOs
- through call centres Indo-Asian News Service ... India's burgeoning outsourcing industry has reached British ... setting up call centre operations in Britain ... over existing call centres. "The empire strikes ... up a call centre in Belfast, employing ... customer contact centre on Apollo Road in ... the largest outsourcing operation in Ireland. Gushes ... keep contact centre jobs in the UK ... the British outsourcing market in 1975. It ... story in outsourcing for more than 30 ... the Peterborough centre as a base to ... IT and call centre business across Britain ... The story of the Indian outsourcing industry
Tuesday December 20 2005, 08:50PM
Narayana Murthy speaks for BPO staff
Play Forum Call Center Forums • General, ... and the Call Centre Association of India ... software development centre at Bhubaneswar. Shifting gears ... opposition to outsourcing in the West could ... debate on outsourcing. We have to give ... Developer Conference Call For Papers Take our ... for the Call Center Focus of Upcoming ... Voice, VoIP Call Center, Speech and Audio ... Call Center Furniture, Wireless Headsets, IP Communications ... Interaction Management, Call Center Recording and Quality ... Technologies, Inbound Call Center, Metro Ethernet, Call ... Contact Center, Call Center Software, Do Not ... Source PBX, Call Center Solutions, Broadband Telephony ... Center Express, Call Center, IVR, Voice Over ... Speech Applications, Call Center Software, Communications, Call ... Voice Conference Call/Audio Web Customer Interaction ... Alternatives VoIP Call Center VoIP Contact Center ... Relationship Software Conference Call/Audio Web CRM ... Workforce Optimization Call Center Remote Call Monitoring ... Performance Call Center Call Center Furniture Call ... Quality Solutions Call Center Software Call Center ... Call Center Training Contact Center Contact Center ... Do Not Call Enterprise VoIP Gateways Headsets ... Center Inbound Call Center IP Contact Center
Tuesday December 20 2005, 08:00AM
Altitude Software expands footprint in the GCC region
of contact centre solutions for Unified Customer ... related stories Infocall provides first-class call centre ... outsourced contact centre services with Altitude Software ... emerging contact centre market trends Altitude Software ... 1 becoming the contact centre Solution of ... and CRM outsourcing Organizations in the GCC ... its contact centre solutions in Saudi Arabia ... the contact centre software industry.' Altitude ... of contact centre agents. The Altitude Software ... World Trade Centre Complex, UAE, from September ... of contact centre solutions for Unified Customer ... multimedia contact centre market in those regions ... The Contact Centre (UAE), HSBC/The Saudi ... Africa), Global Call Centre (Tunisia), Dubai Government
Tuesday December 20 2005, 05:41AM
'The empire strikes back'
1,000 call centre and IT staff ... his Bombay-listed outsourcing company, TCS Consulting. "It's ... Pearl's Peterborough call and IT support centre ... TCS entered the UK outsourcing market 30 ... India's largest outsourcing company, with revenues of ... biggest single outsourcing deal by an Indian ... IT and call centre business across Britain ... Peterborough will be a centre of excellence ... the Peterborough centre by 2010. Customers of ... disapprove of outsourcing deals involving foreign companies ... shut its call centres in India and ... back to call centres in Milton Keynes ... story in outsourcing for more than 30 ... in a call centre as something aspirational ... of the outsourcing industry. "The sharp distinctions
Monday December 19 2005, 08:00AM
Code of conduct on BPO staff security being drafted
Info-Tech - Outsourcing Code of conduct on ... of a call centre employee in Bangalore ... week, the Call Centre Association of India ... CCAI currently has 60-70 call centres as ... Outsourcing Article E-Mail :: Comment ::
Monday December 19 2005, 08:00AM
Security beefed up forstaff
Security beefed up for call centre staff ... a Bangalore call centre employee has spurred ... proof of call centre drivers, including their ... Gurgaon for call centre vehicles," said Hanif ... with the call centre authorities to strategise ... He said a couple of call centres ... Bangalore call centre employee, Pratibha Srikant, 24 ... in different call centres of Delhi, Gurgaon ... With a large number of call centres ... business process outsourcing is happening in a ... security of call centre employees is a ... Some call centres in the region have ... More importantly, the call centres should ensure
Monday December 19 2005, 02:15AM
Efonica launches new line of VoIP at GITEX Dubai 2003
unique phone call demonstrations that Efonica is ... International Exhibition Centre opens from 10am until ... Business Process Outsourcing (BPO) Services such as
Sunday December 18 2005, 11:09PM
BUSINESSONE to exhibit within DIC Community Zone at GITEX Dubai 2003
International Exhibition Centre and will be open ... Business Process Outsourcing (BPO) Services such as
Sunday December 18 2005, 11:09PM
Bangalore wary after BPO woman's murder
The Statesman - ... The rape and murder ofworker, Pratibha Srikant Murthy, 24, by the driver of the ... security concerns for women employed with Processcompanies in the city ...
Sunday December 18 2005, 08:00AM
B'lore incident rings alarm bells
to a call centre there, has got ... Ganesh Natarajan, chairman of the outsourcing conclave
Sunday December 18 2005, 08:00AM
BPOs to provide escort for women staff
Funds Savings Centre Credit Cards Tax Centre ... the company's call centre in the Electronics ... unit Legal outsourcing to fetch 79,000 ... Legal outsourcing - bubble or reality? BPO ... Ramanan Call centres are like Udupi
Sunday December 18 2005, 12:29AM
BPO employee rape and murder causes furore in Bangalore
a young call center employee has caused ... Scores of call centre employee staged a ... Business Process Outsourcing (BPO) sector. “I am ... Shalini, a call centre employee. The BPO ... in the call centres of other cities ... women staffing call centres late at night ... of the Call Centre Association of India ... molested by call centre drivers. Last month ... of a call centre in national capital ... Gurgaon based call centre was picked up ... by a call centre. The case is
Saturday December 17 2005, 11:24PM
Friendly future paints a bright picture for Telus
over the outsourcing of work, and McFarlane's ... is an outsourcing of some non-core work ... of a call centre in Victoria. UBS
Saturday December 17 2005, 06:31PM
Murder ofemployee raises safety concerns
of Bangalore call centre employee raises safety ... the city's call centers late at night ... Girl employed with call centre murdered Police ... alarm and call up the office on ... Call centres in Bangalore are often staffed ... boom in outsourcing across the country, and ... to take call centre employees to and
Saturday December 17 2005, 08:00AM
Night patrols in Bangalore to nab errant drivers
the company's call centre in the Electronics ... firms, including call centres and BPO units ... receive a call from this hotline number
Saturday December 17 2005, 08:00AM
It is time for Indian oligarchs and Indian Government to rethink about making money by letting Indian girls ge
in the outsourcing industries. These money-sucking entities ... Euro through outsourcing call centers without giving ... in a call centre in Bangalore was ... OUTSOURCING ARTICLES It is time for Indian ... Euro through outsourcing call centers without giving ... Nokia opens service centre in India's Chennai ... new service centre in Chennai, Eastern India
Saturday December 17 2005, 08:00AM
BPO staff murder:Damage-control on
the company's call centre in the Electronics ... Murder of call centre worker shocks Bangalore
Saturday December 17 2005, 08:00AM
Safety issues in BPO sector to the fore
and murdered call centre employee Prathiba have ... business process outsourcing and the logistic challenges ... by the call centre used to collect ... A crucial call Meanwhile, the regular driver ... of the call traffic to Prathiba's mobile ... a missed call. Only then do employees ... the facts Centre announces more aid for
Saturday December 17 2005, 08:00AM
'BPO units must provide safety to women employees'
Info-Tech - Outsourcing `BPO units must provide ... a lady call centre employee in Bangalore ... business process outsourcing (BPO) units. "As a ... business process outsourcing units was allegedly raped ... Outsourcing Article E-Mail :: Comment :: ... network solution centre in Chennai Cricket contest
Friday December 16 2005, 08:00AM
Trunk Call
Diary Trunk Call 14 December 2005 14:40 ... 22 million call centre business in the ... of the outsourcing business is from Europe
Thursday December 15 2005, 08:00AM
Trunk Call: Sri Lanka's John Keells jumps into call centre business with India's Raman Roy
Diary Trunk Call 14 December 2005 14:40 ... 22 million call centre business in the ... of the outsourcing business is from Europe
Thursday December 15 2005, 08:00AM
Outsourcing'not delivering'the benefits
- IT Outsourcing - Offshoring Financial Services ... com > Services > IT Outsourcing Outsourcing ... believe their outsourcing contracts are "not delivering ... support or call centre functions but also ... disadvantage of outsourcing is higher costs... followed ... said their outsourcing is not delivering - ... wake up call to outsourcing service providers ... focus of outsourcing deals towards more business-orientated ... advantage of outsourcing, followed by gaining specialist ... disadvantage of outsourcing is higher costs - ... cent their call centre and 17 per ... Consulting IT Outsourcing Now wait for someone ... Newbies muscle into IT outsourcing arena Capita ... approach for outsourcing Outsourcing "not delivering" the ... Newbies muscle into IT outsourcing arena Ofcom ... - IT Outsourcing - Offshoring Financial Services
Thursday December 15 2005, 08:00AM
New security tool for BPOs
manpower, the Call Centre Association of India ... business process outsourcing (BPO) industry. eSecure product ... and facilitate call centres and the BPO ... of the call centre. More Stories on
Thursday December 15 2005, 08:00AM
Unisys and Centricom launch enhanced secure online transaction system
Media Centre Contact Us INSTITUTIONAL Unisys ... contact and call centre infrastructure, hosting and ... of Global Outsourcing and Infrastructure says the
Thursday December 15 2005, 08:00AM
Trunk: Sri Lanka's John Keells jumps intobusiness with India's Raman Roy
Diary Trunk Call 14 December 2005 14:40 ... 22 million call centre business in the ... of the outsourcing business is from Europe
Thursday December 15 2005, 08:00AM
SNO to drive call centres
to drive call centres 13/12/2005 ... business processing outsourcing (BPO) or call centre ... the contact centre by removing barriers -
Wednesday December 14 2005, 08:00AM
eSecure to check security lapses in BPOs
The Call Centre Association of India ... Business Process Outsourcing (BPO) industry on Monday ... The software will facilitate call centres and ... of the call centre. CCAI had earlier ... for the call centre industry. CCAI president
Tuesday December 13 2005, 08:00AM
SNO to boost call centre industry
to boost call centre industry December 12 ... business processing outsourcing (BPO) or call centre ... the contact centre by removing barriers -
Monday December 12 2005, 08:00AM
The same old place
Insurance Savings Centre Loan Centre Credit Cards ... Centre Markets Real Estate Stocks Forex Debt ... because of outsourcing and who protest by
Monday December 12 2005, 08:00AM
About Call-cutta and Berlin
(computer Indians), call centres and natural disasters ... outsourcing has happened mostly in the fields ... the BPO outsourcing that has caught everyone's ... which had call centre operators sitting in
Saturday December 10 2005, 08:00AM
Home sourcing in US
Sports Centre » Ronaldo shows middle finger ... Parade Community Centre Factfile India UK Ad ... and rural outsourcing is catching up in ... politically volatile outsourcing and off shoring tide ... outsourcing over the last five to seven ... at moving call centre jobs or jobs ... to replace outsourcing as the preferred approach ... all US call centres may develop some ... match for outsourcing rates in India, yet
Saturday December 10 2005, 08:00AM
Contact centres all ready to grow
THE Welsh contact centre market will be ... region's contact centre sector. Lewis Fawsitt, head ... successful contact centre operators in Wales is ... best-known contact centre operators use Acorn to ... Cardiff, the outsourcing call centre of fashion ... from aspiring call centre representatives to professional ... the contact centre world," Lewis said. Acorn
Thursday December 08 2005, 08:00AM
South Africa: Call-Centre Business Flourishes in Cape Town
a Johannesburg-based call centre provider extending its ... a black-owned call centre based in Cape ... SA's major call centre locations. Direct Channel ... that contact centre and business process outsourcing ... 167 contact centre and business process outsourcing ... As more than half of outsourcing investments ... to ensure call centres reach their full
Tuesday December 06 2005, 08:00AM
Call-centre business flourishes in Cape Town
Sasfin Bank - By Chris van Gass Western Cape's booming call-centre sector, which has already attracted R506m in new business this year, has received a further boost with a Johannesburg-based call centre provider extending its reach to the province. ... showed that contact centre and business process outsourcing industry in the city ...
Tuesday December 06 2005, 08:00AM
Transera launches On-Demand IP Call Center Platform
Transera launches On-Demand IP Call Center Platform ... offers collaborative call management software, has launched ... Global IP Call Centre Platform, Seratel, a ... for multi-sourced call centres. Delivering an address ... growth for call centre operations' here today ... said the call centre landscape had changed ... While traditional outsourcing provided focussed and siloed ... centre services for specific enterprise lines of ... the enterprises call centre solution, ultimately driving ... of the call centre operations and business ... With Seratel, call centre agents need only ... views of call volumes and agent activity ... networks and call centre technologies. UNI XR
Tuesday December 06 2005, 08:00AM
Plugged In: Sri Lanka's HSBC Group opens new call centre amidst jitters in financial markets
31 million call centre in Sri Lanka ... the global call centre business. Currently the ... business processing outsourcing business (BPO) is worth ... Global outsourcing trends are encouraging, with the
Tuesday December 06 2005, 08:00AM
India in danger of being outsourced
in LogicaCMG's call centre headquarters in Bangalore ... face India's outsourcing industry, that is just ... In their call centre, LogicaCMG's workers are ... But then, the call centre’s staff are ... from a call centre employee. According to ... By outsourcing, of course. However, there are ... value of outsourcing deals signed in India ... jobs, the call centre market is becoming ... In LogicaCMG's Bangalore call centre, one of ... making their outsourcing businesses flexible to tackle
Tuesday December 06 2005, 08:00AM
Indian BPOs speak new languages: The Pioneer
the global outsourcing market, the Rs 100 ... worth Indian call centre industry has now ... working at call centres in Delhi, Bangalore ... of the call centre industry this year ... the Microsoft call centre as a language ... solutions, a Call centre which hires people ... the Indian call centre experience. Back :
Monday December 05 2005, 08:00AM
Megasoft looking to buy company in the US
take to outsourcing. One of what Megasoft ... core network centre and controls call routing ... Megasoft plans Xius R&D centre in
Sunday December 04 2005, 08:00AM
BPOs speak a new language
The Pioneer - As of now around 30000 foreigners are working at call centres in Delhi, Bangalore and Hyderabad on one-year contracts. These includes, Germans, French, Polish, Swedes, West Indians and Africans. ... bulk of the global outsourcing market, the Rs 100 billion worth Indian call centre industry has now waded ... market at seven per cent of the call centre industry this year ...
Saturday December 03 2005, 08:00AM
Transera in pact with NovaTel
its collaborative call management solution `Seratel' for ... and multi-source call centre operations, which would ... Internet Protocol call centre software is ready ... by Indian outsourcing companies. While NovaTel addresses ... be offering call centre software and applications ... model for call centre software," Mr Prem ... targeted at call centres that offer services ... the domestic call centre market. "The domestic ... centre market is also set for rapid ... up training centre Teledata buys US, Thai ... Genpact signs outsourcing pact with Wachovia Corp ... global BMC centre Workshop on XML databases
Saturday December 03 2005, 08:00AM
India hits the West's M&A markets
of cheap call centre contracts. That was ... global delivery centre" in Sao Paulo, Brazil ... of an outsourcing deal worth $200 million ... India’s red-hot outsourcing machine. Wages in the ... age for outsourcing in India," says Paul
Friday December 02 2005, 08:00AM
Indian IT market comes of age
stories News centre News Analysis Comment Features ... the Indian outsourcing model can continue its ... most obvious outsourcing candidates – such as ... contracts, beyond call centre and data processing ... And outsourcing providers themselves are confident of ... Global Delivery Centre in Bangalore. He ... the offshore outsourcing act, no one can ... its Bangalore centre. It conducted 14,495 ... managing outsourcing contracts; and more. ThreatSentry
Friday December 02 2005, 08:00AM
BPO Investment in South Africa Hits Record High
BPO ITO OUTSOURCING TOOLS Global Currency Rates ... The contact centre and business process outsourcing ... 167 contact centre and BPO operations in ... its global call centre business to IBM ... Integrated Delivery Centre based in Johannesburg, is ... African Contact Centre Community) is a non-profit ... the contact centre and BPO (business process ... the contact centre and BPO industry in
Friday December 02 2005, 08:00AM
VSNL to slash bandwidth rates
BPO and call centre companies to "competitively ... in the outsourcing sector, they said. At
Friday December 02 2005, 08:00AM
Western Cape must create more jobs
A focus on call centres, tourism and ... process outsourcing, the creation of an oil
Thursday December 01 2005, 08:00AM
Sacccom: BPO Investment in South Africa Hits Record High
The contact centre and business process outsourcing ... 167 contact centre and BPO operations in ... its global call centre business to IBM ... Integrated Delivery Centre based in Johannesburg, is ... African Contact Centre Community) is a non-profit ... the contact centre and BPO (business process ... the contact centre and BPO industry in
Thursday December 01 2005, 08:00AM
Cape contact centre industry hits 39% growth
Cape contact centre industry hits 39% growth ... Meeting contact centre requirements • The 2nd ... Cape contact centre industry hits 39% growth ... contact centre and business process outsourcing (BPO) ... There are now 167 contact centre and ... business process outsourcing. The company also attracted ... has identified call centres and the business ... outsourcing as a critical sector in the ... environment for call centres and BPOs to
Thursday December 01 2005, 08:00AM
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